Senior Mental Health Account Specialist, Neuro/Psych
Company: Disability Solutions
Location: Tempe
Posted on: May 3, 2024
|
|
Job Description:
Working with UsChallenging. Meaningful. Life-changing. Those
aren't words that are usually associated with a job. But working at
Bristol Myers Squibb is anything but usual. Here, uniquely
interesting work happens every day, in every department. From
optimizing a production line to the latest breakthroughs in cell
therapy, this is work that transforms the lives of patients, and
the careers of those who do it. You'll get the chance to grow and
thrive through opportunities uncommon in scale and scope, alongside
high-achieving teams rich in diversity. Take your career farther
than you thought possible.Bristol Myers Squibb recognizes the
importance of balance and flexibility in our work environment. We
offer a wide variety of competitive benefits, services and programs
that provide our employees with the resources to pursue their
goals, both at work and in their personal lives. Read more:
careers.bms.com/working-with-us .Position: Senior Mental Health
Account Specialist (MHAS)Therapeutic Area (TA): PsychiatryLocation:
US FieldBristol Myers Squibb has a rich history in Neuroscience
focused on developing innovative medicines to help people living
with Neurodegenerative and Neuromuscular conditions. Bristol Myers
Squibb currently markets a product in Neurology and plans to
re-enter the Psychiatry market with a focus on patients suffering
with schizophrenia.BMS is a global biopharmaceutical company
leading the way in medical innovation to help patients live longer,
better lives. Our purpose as a company is to discover and develop
therapies that will change the course of human health. We value our
passion for patients, quest for innovation, and spirit of
independence and love of challenge. Position Summary The MHAS is a
critical role in our unique customer model to execute the BMS
aspiration to be the BioPharma team that delivers the most
impactful engagement with Health Care Providers (HCPs), driving
adoption of new and existing medicines for appropriate patients.
This role will be hired to support the potential US
commercialization of our lead investigational product, which, if
approved by the FDA, could be the first ever treatment to target
muscarinic receptor circuits for schizophrenia. The Mental Health
Account Specialist team will call on the providers and care team
members specifically at Community Mental Health Centers and
Certified Community Behavior Health Centers. You will be a critical
member of the launch team. Geographies may cover multiple states as
they will mirror our District footprints.The primary role of the
MHAS is to drive demand for BMS medicines within their portfolio
for the appropriate patients. To meet the HCPs expectations, the
MHAS engages them with a differentiated Customer Experience (Cx)
through deeper scientific dialogue, consistent on-label discussions
and leveraging effective avenues for partnering. CE-3.The role
builds and maintains strong professional credibility with regional
thought leaders (RTLs) and community-based physicians/HCPs in
private practice, medical groups practices, office staff, and other
stakeholders in the patient care continuum as their primary point
of contact.The MHAS liaises with other BMS functions, including
partner portfolio aligned Therapeutic Areas Specialists (TAS) to
deliver an overall higher Customer Experience (Cx) - by meeting HCP
needs in a timely and scientific manner. This role will prioritize
the safe and appropriate use of BMS products while also focusing on
overall business results and performance objectives while
exemplifying BMS values.The MHAS role is field-based and is
anticipated to spend 100% of their time in the field engaging
solely with our customers in Community Mental Health Centers and
Certified Community Behavioral Health Centers. Key Responsibilities
Portfolio Promotion:- Promotes approved indications of BMS products
within a defined territory or region to meet or exceed assigned
sales targets in a compliant manner.- Creates demand for BMS
medicines by articulating in a balanced manner the clinical and
scientific rationale for use of products in appropriate patients.-
Engages with and continuously maintains/grows a high level of
scientific expertise in all assigned products and therapeutic
areas.- Prepares and successfully implements comprehensive
territory and account plans.- Proactively uses available tools such
as CE-3 (once implemented) to derive insights and to dynamically
inform call plans. Provides feedback on experience using these
tools to leadership to enable continuous improvement.Fair &
Balanced Scientific Dialogue:- Demonstrates scientific expertise
and passion in using approved scientific resources and publications
to present information to HCPs and ensures medical accuracy.-
Conducts in-office presentations (e.g., lunch and learns) and
discusses product-related scientific information with HCPs that is
consistent with label.- Organizes external speaker programs,
selecting speakers from list approved by Speakers Bureau and
facilitating scheduling and logistics.- Maintains a high level of
working expertise on emerging data for approved indications.-
Engages real-time medical support through Medical on Call to
reactively answer unsolicited questions and complex technical
inquiries.Cross-functional collaboration:- Proactively collaborates
with other field teams to ensure the best Customer Experience (Cx)
for HCPs.- Gathers and shares relevant insights and information
internally with the appropriate stakeholders to enable BMS to
better serve its customers.Complies with all laws, regulations, and
policies that govern the conduct of BMS.--- Required Qualifications
& Experience - Advanced scientific degree and/or preferred 5+ years
of pharmaceutical or biotechnology experience as healthcare sales /
MSL / HCP / nurse.- Ability to communicate scientific or clinical
data accurately and convincingly to help physicians best serve
their patients.- Demonstrated experience building and maintaining
strong credibility with key customers, office staff, and others in
the customer influence network via a customer-centric mindset and
desire to create positive and differentiated Customer Experience
(Cx).- Experience in Psychiatry is preferred.- Experience in
Community Mental Health Centers and Certified Community Behavior
Health Centers preferred.- Demonstrated strong capability in
account management skill sets, superior selling competencies, and
proven sales performance track record of meeting or exceeding
goals.- Demonstrated ability to work effectively cross-functionally
with a positive team mindset and can-do attitude.- Strong selling
and promotional skills proven through a track record of
performance. Key competencies desired Customer/commercial mindset:-
Demonstrated ability to drive business results.- Experience
identifying, engaging, and cultivating credibility with customers
across the patient care journey.- Demonstrated account management
skills and problem-solving mentality. Understands the patient
journey and can customize engagement and deliver tailored
messages.- Demonstrated resourcefulness and ability to connect with
customers.Patient centricity:- Understands the patient journey and
experience.- Has a patient-focused mindset.Scientific Agility:-
Excellent communication and presentation skills to articulate
scientific and clinical data in an easy-to-understand manner to
help HCPs best serve their patients.- Has a strong learning mindset
and passion for science. Prioritizes staying current with the
latest data.Analytical Capability:- Ability to analyze data, such
as prescribing patterns, market trends, and HCP preferences.
Data-driven insights help MHAS strategize and target their efforts
effectively.- Ability to segment HCPs based on their preferences
and other relevant factors. This helps them tailor their
communication and product presentations to suit individual HCP
needs.- Understanding how to interpret and analyze data related to
BMS products, customer preferences, clinical data.- Ability to use
CE-3 to generate insights and do dynamic call
planning.Technological Agility:- Understanding, adapting, and
effectively using technology in various aspects of healthcare
business and interacting with HCPs.- Utilizing various digital
communication channels such as emails, instant messaging apps, and
video conferencing to stay in touch with healthcare professionals,
colleagues, and clients. This enables MHAS to respond promptly to
inquiries, share updates, and maintain effective communication.-
Competency using CE-3 and other software or CRM tools to collect,
enter, and manage quality data in a timely and compliant manner,
track interactions, and plan future engagements with healthcare
professionals.- Ability to use the Medical on Call technology
effectively.- Being able to navigate and utilize the internet and
online resources effectively.- Keeping up to date with
technological advancements and changes.Teamwork/Enterprise
mindset:- Strong business acumen to understand and analyze business
and market drivers and develop, execute, and adjust business
plans.- Demonstrates a strong sense of learning agility. Seeks out
and learns from unfamiliar experiences, and then applies those
lessons to achieve better results in subsequent situations.- Track
record of balancing individual drive and collaborative attitude.-
Holds a high level of integrity and good judgment, in order to
navigate the requirements of the role effectively and compliantly
in accordance with BMS policies and procedures.As this position
requires the operation of a Company-provided vehicle, offers of
employment are contingent upon the candidate meeting the
requirements of Qualified Driver, as determined by the Company in
its sole discretion, including but not limited to the following: 1)
at least 21 years of age; 2) a driver's license in good standing
issued by your state of residence; and, 3) a driving risk level
deemed acceptable by the Company.#LI-Remote and #BMSNEUROIf you
come across a role that intrigues you but doesn't perfectly line up
with your resume, we encourage you to apply anyway. You could be
one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single
vision as inspiring as Transforming patients' lives through
science--- , every BMS employee plays an integral role in work that
goes far beyond ordinary. Each of us is empowered to apply our
individual talents and unique perspectives in an inclusive culture,
promoting diversity in clinical trials, while our shared values of
passion, innovation, urgency, accountability, inclusion and
integrity bring out the highest potential of each of our
colleagues.On-site Protocol BMS has a diverse occupancy structure
that determines where an employee is required to conduct their
work. This structure includes site-essential, site-by-design,
field-based and remote-by-design jobs. The occupancy type that you
are assigned is determined by the nature and responsibilities of
your role: Site-essential roles require 100% of shifts onsite at
your assigned facility. Site-by-design roles may be eligible for a
hybrid work model with at least 50% onsite at your assigned
facility. For these roles, onsite presence is considered an
essential job function and is critical to collaboration,
innovation, productivity, and a positive Company culture. For
field-based and remote-by-design roles the ability to physically
travel to visit customers, patients or business partners and to
attend meetings on behalf of BMS as directed is an essential job
function. BMS is dedicated to ensuring that people with
disabilities can excel through a transparent recruitment process,
reasonable workplace accommodations/adjustments and ongoing support
in their roles. Applicants can request a reasonable workplace
accommodation/adjustment prior to accepting a job offer. If you
require reasonable accommodations/adjustments in completing this
application, or in any part of the recruitment process, direct your
inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/
eeo -accessibility to access our complete Equal Employment
Opportunity statement. BMS cares about your well-being and the
well-being of our staff, customers, patients, and communities. As a
result, the Company strongly recommends that all employees be fully
vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your
area.Any data processed in connection with role applications will
be treated in accordance with applicable data privacy policies and
regulations.
Keywords: Disability Solutions, Chandler , Senior Mental Health Account Specialist, Neuro/Psych, Healthcare , Tempe, Arizona
Click
here to apply!
|