End User Computing Technician II
Company: Eye Care Partners
Location: Phoenix
Posted on: May 8, 2024
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Job Description:
EyeCare Partners is the nations leading provider of clinically
integrated eye care. Our national network of over 300
ophthalmologists and 700 optometrists provides a lifetime of care
to our patients with a mission to enhance vision, advance eye care
and improve lives. Based in St. Louis, Missouri, over 650
ECP-affiliated practice locations provide care in 18 states and 80
markets, providing services that span the eye care continuum. For
more information, visit www.eyecare-partners.com. End User
Computing Technician II The End User Computing Technician II will
be responsible for the installation, configuration, and servicing
of hardware and software within EyeCare Partners geographically
dispersed, multi-site environment. This position supports a broad
range of IT hardware and software across multiple client verticals.
The selected professional will be responsible for working with end
users to resolve issues related to operating systems, business
tools and physical workstations, including laptops, desktops,
peripherals and network devices, among others. In addition, they
will also be responsible for serving in a client-facing role to
carry out imaging and deploying desktop equipment, fielding onsite
escalations from our services desk, Responsibilities Responsible
for installing, maintaining and repairing company and multi-vendor
systems which include hardware, software and networking products as
well as operating systems. Diagnose and resolve various hardware
performance issues, make decisions when appropriate related to
replacing existing user workstation equipment and carry out the
entire product replacement process, including the removal of
existing IT assets as well as the implementation of new IT assets
at our organizations brick and mortar locations. Ensures customer
satisfaction by advising customers on preventative maintenance and
configurations which may impact product performance. Takes
responsibility for potential or desired follow-up services or
problem escalation. Will contribute directly to the implementation
of new company service solutions. Manage all IT assets, including
tagging in / out existing and new IT assets as they are rolled out
to end users. Ensure the best possible experience when setting up
new user equipment, perform the necessary onsite testing to assure
existing and / or new employees have access to equipment,
applications, and various other technical solutions. Work with
vendors in various regions to provide onsite support Requirements
5+ years of experience working in a field services support
capacity, with specific experience in the configuration,
implementation, and maintenance of IT assets (Laptops, Desktops,
Peripherals), troubleshooting and resolving any and all technical
issues which require onsite service support. Knowledge and
practical experience troubleshooting and supporting local area data
networking (hardware/software/protocols and best practices),
network security and Microsoft server system administration. Must
be open to working onsite at various locations with an expected
amount of travel per year to be roughly 50%. Knowledge of standard
Microsoft Productivity Applications such as Microsoft Office and
Outlook. Familiarity with all major web browsers including Google
Chrome and Mozilla Firefox. Working knowledge of Apple operating
systems and various hosted applications such as Googles G-Suite and
Microsofts Office 365 desirable Employment Type: Full Time
Keywords: Eye Care Partners, Chandler , End User Computing Technician II, Professions , Phoenix, Arizona
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