ChandlerRecruiter Since 2001
the smart solution for Chandler jobs

Operational Risk Consultant 3

Company: Wells Fargo
Location: Chandler
Posted on: February 15, 2020

Job Description:

Job Details Company Overview Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. If you plan to be away from the office, update your contact information to include your personal email to ensure you do not miss communication through the selection process. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses. The Operational Risk Consultant 3 position reports to the Quality Assurance Lead and is part of the newly established Customer Excellence Team within Wholesale Banking. This team performs quality assurance of complaints and validates compliance of Wholesale activities in regards to the requirements of the Complaints Management Policy (CMP). This position provides a crucial role in supporting our efforts to strengthen our customer-centric culture and enhance and drive customer excellence. This role will work closely with the Wholesale Lines of Business, Wholesale Customer Excellence Escalated Complaints, and Wholesale Customer Excellence Complaints Oversight, to provide complaint handling quality assurance and to ensure Wholesale compliance with the Complaints Management Policy. Analysts in these positions are responsible for performing advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews. Duties include: evaluating in-process and closed cases, files and/or processes; ensuring customer issues are addressed while maintaining compliance with internal company requirements and standards and/or agency or government regulations; ensuring identified risks and/or problems are clearly documented and interacting with appropriate parties for timely resolution; ensuring corrective action on exceptions and problems are identified; required data is input and proper procedures were followed; identifying risks and problem areas and recommending improvements. Complaints management quality assurance reviews may include: - Reviewing customer phone calls, customer resolution letters, and line of business research - Determining that documentation and processes are in compliance with internal company requirements by using a large library of procedures and the policy library - Ensuring that the resolution was complete and accurate, and all policy requirements are met - Communicating in both verbal and written formats regarding the overall quality of the case resolution - Analyzing risks and developing solutions for the risks and/or complex problems that are identified - Partnering with change management and impacted business units to make recommendations on areas of improvement - Utilizing Wholesale Banking knowledge and sound judgment to ensure compliance and regulatory risks are identified and mitigated - Working with lines of business for which QA deficiencies have been identified to improve programs and processes - Conducting Risk Reviews and Transactional Testing for compliance to the Complaint Management Policy Other responsibilities may include: - Working with assigned business units and providing complaint management expertise and consulting for projects and initiatives with moderate to high risk - Developing QA testing strategies and methodologies - Evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls - Identifying complaint trends that may pose risk to Wells Fargo or are indicative of a poor customer service experience Job posting may be removed earlier than stated close date due to volume of applicants. Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Required Qualifications - 1+ year of wholesale banking experience - 2+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both - 2+ years of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field Desired Qualifications - Quality assurance experience - Experience reviewing complaints and complaints data - Ability to interact with all levels of an organization - Excellent verbal, written, and interpersonal communication skills - Intermediate Microsoft Office skills - Strong analytical skills with high attention to detail and accuracy Street Address IA-Des Moines: 800 Walnut St - Des Moines, IA AZ-Chandler: 2850 S Price Road - Chandler, AZ Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Recommended skills Financial Services Banking Finance Insurance Investment Banking Product Quality Assurance

Keywords: Wells Fargo, Chandler , Operational Risk Consultant 3, Accounting, Auditing , Chandler, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


Remote Credentialed Tax Professional
Description: OverviewIf you are a highly motivated individual with an active credential CPA x2F EA x2F Practicing Attorney and excellent communication skills, we need you to help our customers complete their taxes (more...)
Company: Intuit
Location: Phoenix
Posted on: 02/18/2020

Credentialed Tax Professional - CPA Enrolled Agent or Attorney - Seasonal Remote
Description: OverviewIf you are a highly motivated individual with an active credential CPA x2F EA x2F Practicing Attorney and excellent communication skills, we need you to help our customers complete their taxes (more...)
Company: Intuit
Location: Paradise Valley
Posted on: 02/18/2020

Finance Manager
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo Bank
Location: Peoria
Posted on: 02/18/2020


Accounts Payable
Description: DescriptionLocal home goods company located in Surprise seeks a temporary-to-hire Accounts Payable A/P Clerk to become an integral part of its rapidly growing team. As the Accounts Payable Clerk, you (more...)
Company: Robert Half Accountemps
Location: Surprise
Posted on: 02/18/2020

Enterprise Testing Sr Associate - Review Lead
Description: Job Description br br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...)
Company: Wells Fargo Bank
Location: Peoria
Posted on: 02/18/2020

Enterprise Testing Sr Associate - Review Lead
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...)
Company: Wells Fargo Bank
Location: Scottsdale
Posted on: 02/18/2020

Enterprise Testing Sr Associate - Review Lead
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...)
Company: Wells Fargo Bank
Location: Phoenix
Posted on: 02/18/2020

Staff Accountant
Description: My client is seeking a Staff Accountant to join their team in North Scottsdale. - Responsibilities: 30 - - Process cash receipts: post to GL and commission software 20 - - Process accounts payable 10 (more...)
Company: Demetrio and Associates
Location: Scottsdale
Posted on: 02/18/2020

Chief Accounting Officer
Description: NortonLifelock, Inc. is seeking a Chief Accounting
Company: NortonLifeLock
Location: Tempe
Posted on: 02/18/2020

Web Developer 5
Description: Job Description br At Wells Fargo, we want to satisfy our customers------ financial needs and help them succeed financially. We------re looking for talented people who will put our customers at the (more...)
Company: Wells Fargo Bank
Location: Phoenix
Posted on: 02/18/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Chandler RSS job feeds