Collections Analyst
Company: CPA Global
Location: Chandler
Posted on: February 24, 2021
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Job Description:
COLLECTIONS ANALYSTClarivate Analytics is a global leader in
providing trusted insights and analytics to accelerate the pace of
innovation. We deliver critical data, information, workflow
solutions, and deep domain expertise to innovators worldwide.Our
solutions cover the entire lifecycle of innovation: scientific and
academic research; patent analytics and regulatory standards;
pharmaceutical and biotech intelligence; trademark, domain and
brand protection. Our portfolio consists of some of the world's
most trusted brands, including Web of Science, Derwent, CompuMark,
Cortellis, MarkMonitor, and Techstreet.We employ more than 4,300
colleagues in 43 countries.Clarivate Analytics is a public company.
We are listed on the New York Stock Exchange under the tickers
NYSE:CCC; CCC.WS.At Clarivate, we believe human ingenuity can
transform the world and improve our future. That's why we harness
our global reach, curate our content, and invest in best-in-class
technology and people.Join the team that is improving the way the
world creates, protects, and advances innovation.OVERVIEWMaximize
cash collections while providing "best in class" customer service
as part of an international Collection team.Job SummaryResearches
account activity and resolves past due accounts through extensive
contact with customers. Collections Analyst is expected to support
policies, procedures and change initiatives as needed by
management. In addition, a Collections Analyst may be required to
assign tasks to team members and ensure the timeline is
met.Essential Duties and Responsibilities: To perform this job
successfully, an individual must be able to satisfactorily perform
a variety of duties associated with improving cash flow and
minimizing bad debt write-offs* Responsible for managing a
portfolio of between 200-300 accounts in the US and International.*
Escalate problems or concerns to supervisor in order to secure
approval for any non-routine concerns/solutions.* Initiates
telephone and/or email contact with internal & external customers
with amounts past due, determining reason and arranging for
collection or adjustment to correct errors in accounts. *
Negotiates payment plans with customers; follows guidelines for
follow-up on payment plans.* Reviews deadlines for collection
action events, initiates collection activities.* Resolves
collection disputes; makes inquiries, researches, and communicates
with internal and external customers.* Performs severance
activities after approvals; stop service, cancellation & container
removal.* Maintains records of all delinquent accounts by logging
collection notes and dispositioning results in a tracker* Responds
to email and telephone inquiries from customers and interviews
customers by phone to investigate escalated complaints. * Prepares
Collection Reports for Management as requested.* Under direction of
Management, may be required to assign tasks to team members and
ensure the timeline is met.* Performs advanced duties with more
accountability and with minimal direction for action and results
associated with improving cash flow and minimizing bad debt write
offs.* Evaluates moderately complex customer records and recommends
severance activities including stop service, cancellation or write
off.* Works reconciliation of customer records on sensitive
accounts by engaging customer and internal WM constituents to work
the open issue(s) to resolution.* Evaluates customer credit limits
based on payment history, purchase activity and customer credit
reports.* Responsible for special projects assigned by the
Management.* Bad Debt Reserve and Write-Off experience* Accounts
Receivable* Sarbanes Oxley Act (SOX) knowledge* GAAP familiarityKey
Competencies & Qualifications* Bachelor's degree or equivalent work
experience* Bad Debt Reserve and Write-Off experience* Accounts
Receivable* Sarbanes Oxley Act (SOX) knowledge* GAAP familiarity*
Four years high volume business to business collections
experience.* Global experience is a plus.* Basic financial skills
including knowledge of commonly used collections practices and
procedures. * Proficient in working on a PC, and competent in the
use of Microsoft Office. Full proficiency in Excel, including Pivot
tables and V-Lookups.* Strong ability to interact and communicate
effectively, orally and in writing* Working experience of order to
cash systems such as SAP, Get Paid, Net Suite, Sales Force is a
plus.* Problem solving skills.* Able to prioritize and manage
multiple responsibilities.* Strong attention to detail.* Required
to use motor coordination with finger dexterity (such as
keyboarding, machine operation, etc.It is the policy of Clarivate
to provide equal employment opportunity (EEO) to all persons
regardless of age, color, national origin, citizenship status,
physical or mental disability, race, religion, creed, gender,
pregnancy, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard
to public assistance, veteran status, or any other characteristic
protected by federal, state or local law. In addition, Clarivate
will provide reasonable accommodations for qualified individuals
with disabilities.
Keywords: CPA Global, Chandler , Collections Analyst, Accounting, Auditing , Chandler, Arizona
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