Analytic Consultant 5 - Customer Remediation V

Company: Wells Fargo
Location: Chandler
Posted on: November 17, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.-- In order to receive text message invitations, your profile must include a mobile phone number designated as ---Personal Cell--- or ---Cellular--- in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company---s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.The COO group also includes a number of teams dedicated to strengthening Wells Fargo---s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.The COO Control Management organization is creating a new function responsible for performing frontline testing to verify execution of Enterprise remediations (across all Business Groups/Enterprise Functions), as expected. The team will be organized by 4 distinct teams including Program Management, Strategy, Data Analytics and Transactional Verification. The newly formed comprehensive team will be accountable for assessing accuracy and completeness of remediations and evaluating the detailed execution of these efforts against documented plans and standards.The Customer Remediation Verification (CRV) team is looking for analytic consultants to conduct advanced data quality review and challenge for complex, high-risk, high-priority, non-model data analysis activities across Wells Fargo customer remediation efforts.-- This position includes supporting the development, implementation, and execution of advanced analytic capabilities for the CRV team. We are looking for a candidate with the proven ability to utilize data analysis methodologies and tools to increase the efficiency and effectiveness of the data analysis process. This includes partnering with internal team members to identify opportunities and deliver solutions to utilize data analysis in evaluating the accuracy and completeness of targeted customer populations, to provide data-driven risk assessments, and look for opportunities to automate manual processes within the review lifecycle.Specifically, a successful candidate will:

• Lead data or LOB specific projects and work alongside other data analysis professionals;
• Be results driven, detail-oriented, demonstrate strategic thinking and creativity;
• Be capable of initiating action and managing change in a fast paced environment;
• Have strong relationship management, influencing, organizational and execution skills; communicate effectively and ensure that all deliverables are met;
• Be able to take moderately complexity areas and, working with business partners, identify specific actionable analytic opportunities within those area;
• Be a critical thinker with an innovative mindset, coupled with a track record for creating solutions that are efficient, effective, and essential;
• Navigate within technology environments to locate, validate, extract, and format data for data analysis testing;
• Train and mentor team members in the use of data analysis and data analysis tools;
• Develop data-driven analytics capabilities to identify anomalies, outliers, emerging trends and operational risks across the Enterprise;
• Build continuous reporting and/or automation solutions that support risk identification.Please Note: Candidate(s) will be required to work at the following Wells Fargo locations: Charlotte, NC; Fort Mill, SC; West Des Moines, IA; Minneapolis, MN; Shoreview, MN; Pheonix, AZ; Chandler, AZ; Dallas, TX or Irving, TX.Position is currently remote; however, candidate(s) will be required to work on site when Wells Fargo returns to standard operating model.Please Note: Based on the volume of applications received, this posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities within Wells Fargo.Required Qualifications
  • 8+ years of experience in one or a combination of the following: reporting, analytics, or modeling demonstrated through work or military experience; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 5+ years of experience in one or a combination of the following: reporting, analytics, or modelingDesired Qualifications
    • Extensive knowledge and understanding of research and analysis
    • Strong analytical skills with high attention to detail and accuracy
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team membersOther Desired Qualifications
      • 8+ years of experience using SQL within a variety of database sources such as SAS, Oracle, Teradata, etc.
      • 8+ years of relevant work experience with SAS or 8+ years of SAS programming experience (DQO0003347)
      • Banking industry analytics experience
      • Experience with Unix Shell Scripting
      • Experience with process automation and enhancements
      • Experience communicating and presenting complex information to multiple levels of the organizationJob Expectations
        • Willingness to work on-site at stated location on the job opening
        • Ability to travel up to 10% of the timeDisclaimer
          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits--Visit https://www.wellsfargo.com/about/careers/benefits--for benefits information.

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