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Debt Collection Specialist

Company: Superlative RM
Location: Chandler
Posted on: November 22, 2021

Job Description:

Join us and learn why The Superlative Way! sets us apart!

Superlative RM is dedicated to helping consumers regain their financial freedom by resolving past-due financial matters. Our company relies on driven and passionate people who understand the reward of working within a production-based environment. We have re-invented the culture of debt collections by creating a technology advanced, positive, fun, and motivating workplace for people to thrive! With our lunch caterings, games, and giveaways, we understand the value of teamwork and work excellence. Superlative RM is excited for you to join our ever-growing team and to experience The Superlative Way!

Superlative RM is a nationally recognized Accounts Receivables Management Company has offices in Elk Grove California and Phoenix Arizona with further expansion plans throughout the United States. We have built our company from the ground up with a focus on team member development and internal promotion. As an organization we pride ourselves on best-in-class technology and work culture.

Professional Debt Collectors work within the operational side of our business which is the forefront of our consumer contact center. Using telephone, text, email and chat communication channels, our collectors' partner with consumers to resolve their delinquencies in a fair and timely manner.

We recognize that confident people with the right skills and proactive ideas will enable our continued success. Being self-motivated, striving to meet challenging goals and demonstrating personal initiative to achieve is what Superlative RM is looking for! With our rapidly expanding organization, we have immediate openings seeking college graduates and individuals with excellent communication skills and a sense of urgency. If you are passionate about the financial services field, lending, analytics reporting, and collections who are highly motivated and competitive individuals, this is the place for you! This job is fast paced with a TEAM atmosphere and opportunities for advancement and compensation!

Positive Proactive Leadership
Fun/Collaborative Work Atmosphere
Casual Dress Attire
Games, Giveaways, and Cash Incentives
Internal Advancement/Management Training Programs
Healthcare (Medial, Dental and Vision)
Sick Time
401k and 401k Matching
Work Hours - Monday Friday 8:00 AM to 5 PM
Breakroom Refreshments
Essential Job Functions:

Work independently and maintain consistent work efforts.

Utilize multiple systems to research and understand each consumers financial situation.

Analyze financial information to negotiate the most expeditious resolution for our consumers.

Follow-up with consumers to ensure pre-arranged commitments are met.

Demonstrate professionalism and courtesy when working with consumers.

Effectively work with consumers through sensitive and challenging financial situations.

Adhere to quality standards and ensure proper and lawful interactions with consumers.

Meet or exceed monthly production goals.

Effectively utilize multiple skip tracing systems to acquire and document current consumer information (i.e., phone numbers, addresses, places of employment).

Negotiate payments through a variety of different channels (i.e., credit card, check, ACH withdrawals, and wire transfers).


Ability to maintain a high degree of confidentiality.

Excellent Communication Skills.

Inquisitive nature and demonstrated ability to think critically and problem solve.

Strong negotiation skills.

Ability to effectively prioritize work and multi-task in a fast-paced environment.

Excellent verbal and written communication skills, including active listening skills.

Bachelors degree or equivalent successful experience in an environment with high consumer contact.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

401(k) matching
Dental insurance
Health insurance
Paid sick time
Paid time off
Paid training
Vision insurance
Physical Setting:
Call center
8 hour shift
Monday to Friday
No weekends
Supplemental Pay:
Bonus pay
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
Work Location: One location

Keywords: Superlative RM, Chandler , Debt Collection Specialist, Accounting, Auditing , Chandler, Arizona

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