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Account Coordinator - Chandler

Company: republicservices
Location: Chandler
Posted on: January 16, 2022

Job Description:

b"Republic Services, Inc. is a leader in the U.S. environmental services industry. Through our subsidiaries, we provide superior customer experience while fostering a sustainable Blue Planet(r) for future generations to enjoy a cleaner, safer and healthier world. Due to the nature of our industry, we make safety our top priority every day. We're dedicated to the safety of our employees, customers and the communities we serve.\nWhy Work with Us\nWe are guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful and Relentless in all we do, every day. We are reminded of these principles every time we see the five R's joined together to form the Republic Star. It's what makes us who we are and sets us apart from the competition. We are dedicated to doing our part to preserve the environment by creating a cleaner, safer and healthier world where people thrive - not just for today, but for generations to come.\nWe hire the best people to make Republic Services a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to employees at all levels of the organization. Apply today and join our team!\nPOSITION SUMMARY: With general direction and supervision, this position is responsible for all account maintenance activity within InfoPro originating from SalesForce.com cases in support for our customers and the Billing Coordinators. Account maintenance would be a variety of standard as well as complex codes for deliveries, removals, service level changes and rate adds for all accounts, sites and container level billing information.\nPRINCIPAL RESPONSIBILITIES:\n * Follows standard operating procedures for entering and setting up new accounts via requests from National Accounts management team and SalesForce.com cases that originate from the National Accounts Customer Service team.\n * Enters any additional pertinent data on existing accounts if warranted including service notes, tax information, line of business, disposal site information and STR data that determines sales team compensation.\n * Makes changes to service level information on existing accounts as requested and follows standard operating procedures.\n * Upon notification, makes changes in the information system to suspend accounts per store closures.\n * Receives requests for changes to data and accounts and acts accordingly. This includes but is not limited to entering hauler pricing information, setting up accounts and entering account corrections.\n * Enters billing adjustments in InfoPro as a result of adjustments made in CBS; could entail maintenance of urgent billing same day requests at a high volume to ensure customer requests/expectations are met.\n * Performs special projects as needed and assigned by the accounting and finance leadership team for audit account corrections and/or division requests.\n * Performs other duties as assigned or apparent.\nQUALIFICATIONS:\n * Experience working in a high volume, fast paced, customer supporting environment.\n * Possesses basic knowledge of Microsoft Excel and Word.\n * High level of attention to detail and accuracy.\nMINIMUM REQUIREMENTS:\n * Minimum of 1 year experience in a clerical position.\nRewarding Compensation and Benefits\nEligible employees can elect to participate in:\n\xe2\x80\xa2 Comprehensive medical benefits coverage, dental plans and vision coverage.\n\xe2\x80\xa2 Health care and dependent care spending accounts.\xc2\xa0\n\xe2\x80\xa2 Short- and long-term disability.\n\xe2\x80\xa2 Life insurance and accidental death & dismemberment insurance.\n\xe2\x80\xa2 Employee and Family Assistance Program (EAP).\n\xe2\x80\xa2 Employee discount programs.\n\xe2\x80\xa2 401(k) plan with a generous company match.\n\xe2\x80\xa2 Employee Stock Purchase Plan (ESPP).\nThe statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.\xc2\xa0 Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.\nRepublic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law."

Keywords: republicservices, Chandler , Account Coordinator - Chandler, Accounting, Auditing , Chandler, Arizona

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