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Client Integration Technician 1

Company: Disability Solutions
Location: Chandler
Posted on: May 13, 2024

Job Description:

Job Title:Client Integration Technician 1Location:AZ - Chandler 3075What you'll do:As part of AAB Operations, the Client Integration Technician - Treasury Management will provide timely and accurate support to active customers that includes, troubleshooting, documenting, tracking, and resolving escalated user related software issues, monitoring system data quality, testing and integrating new customer system enhancements or migrations and compatibility with related systems, and creating communication plans and collateral to support new software releases. The Technician will maintain Bank approved programs and reporting (e.g., Colorado Metro Districts), ensuring the bank is properly reporting new and closed accounts falling under the guidance of these programs; they must also ensure timely audits and communication with the DoRA regulators. The Technician will collaborate with AAB Operations, Sales, and Product, as well as clients' support staff, WAB IT, and other bank stakeholders, as needed, to resolve and close issues.What we are looking for:

  • Support set-up related to existing clients' software transitions (e.g. ACH and validation SFTP transfers, API's) and bank products (e.g. Positive Pay). Is a SME resource, understanding integration of all key systems.
  • Resolve questions and communicate with customers related to technology and system integrations between our client's software and bank systems. Troubleshoot and identify root of problem.
  • Support creating, enhancing, and implement efficient workflow processes for the AAB Operations team.
  • Collaborate with the AAB Product group, Treasury Management Advisors and WAB IT; actively test system enhancements and help to create new processes that incorporate control points (as needed). Assist in creating internal and external communication and training related to maintaining the new feature.
  • Run/manage the Banks Colorado Metro District product. Task to include accurate monthly reporting, surveying other areas of the bank to identify new and closed accounts, and insuring all accounts stay within FDIC limits so the banks collateral is not required. In addition, communicate all regulatory changes on the product to all areas using the product, Treasury Management who manages the collateral, Compliance, Enterprise Risk Management and WAB Legal.
  • Evaluate and assist development of reports used by AAB Operations, ensuring integrity of data. Collaborate with Operations Managers to correct data integrity problems. Escalate issues per business policy.
  • Administer DocuSign use, template integration, and for AAB Operations. Collaborate with WAB Digital Ops to ensure adherence to DocuSign standards and the electronic signatures and records policy.
  • Support Bankers in rolling out changes to customers such as new system enhancements or new bank products.
  • Manages small to medium and supports complex projects and drives results toward successful achievement of objectives, as assigned.What you need to have:
    • Bachelor's degree in related field is required and 2+ years a technical support role or 5+ years of HOA support experience along with 2+ years technical support.
    • Advanced knowledge of general banking operations, treasury management services and/or other commercial banking products and services.
    • Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
    • Strong oral and written communication skills. Ability to convey ideas and thoughts with clarity, confidence, and respectfulness.
    • A self-starter and collaborative teammate with excellent problem-solving skills. Proactive in understanding the root of an issue and collaborating to consider a wide range of solutions before moving forward.
    • Ability to take initiative, innovate when appropriate, and drive results.
    • Must be flexible and adapt quickly to change.
    • Proficiency with MS Office, advanced Excel knowledge and skills.Benefits you'll love:We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.-- Western Alliance Bancorporation

Keywords: Disability Solutions, Chandler , Client Integration Technician 1, Accounting, Auditing , Chandler, Arizona

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