Office Service Representative I
Company: Canon Business Process Services
Location: Chandler
Posted on: May 15, 2023
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Job Description:
Overview
Under general supervision, is responsible for all mail, packages
and interoffice correspondence handling and dispatching for all
classes of mail/packages. Responsibilities may also include copy
center activities, reception, hospitality and/or other duties as
assigned.
Responsibilities
CUSTOMER SERVICE
+ Insures total customer satisfaction through understanding of
customer expectations, proactive problem identification/resolution,
and maximizing opportunities to build relationships
MAIL/PACKAGES/POUCHES
+ Receive, sort, and deliver all incoming mail & packages according
to assigned floors and within established time frames
+ Wrap, seal, weigh, affix postage and dispatch all outgoing
mail/packages in accordance with postal regulations
+ Prepare special outgoing inter-office pouches sent to client
affiliates as scheduled (if applicable)
+ Package and process outgoing overnight items, i.e. Federal
Express, UPS, etc., to meet client and vendor deadlines. Log and
deliver incoming overnight packages within established time
frames
+ Log outgoing and incoming items as required and review for
accuracy/completeness
SUPPLIES/COPYING/FAXING/ADMINISTRATION
+ Organize and distribute supplies to client employees as detailed
in job requests. Verify and log orders upon delivery. Monitor
inventory of copy supplies, stock paper and toner and keep supply
area neat (inclusive of convenience copiers)
+ Handle items for distribution to a segment of or all of client
employees, affiliates, dealers, etc
+ Estimate runtime on the small to medium photocopy jobs. Check all
copies produced for quality and accuracy. Produce bound copies of
work when requested. Deliver and pick up copy jobs
+ May provide minor maintenance of photocopy machine such as
solving paper jams, placing service calls and routine cleanings
+ Operate facsimile machines; send and receive facsimiles. Keep
complete and accurate logs of incoming and outgoing facsimiles.
Where appropriate, input facsimile data into computer for client
charge back. Generate activity reports, confirmation reports, and
call the receiver to confirm receipt as necessary
+ Prepare monthly production and volume reports in order to measure
productivity and prepare billing charges
+ Performs other administrative duties from inserting, copying and
photocopying to faxing as needed
May possibly perform any of the following functions at the
direction of the Site Manager:
+ Set up and maintain clients kitchen areas and conference rooms,
order food and make coffee
+ Provide reception work such as answering telephones, taking
messages and greeting visitors
+ Move boxes, supplies or furniture; replace light bulbs
+ Document scanning
+ Prepare outgoing items for shipping
+ Due to changing technology in office automation, will be required
to learn new features and functionalities of copying machines,
faxes, scanning, shipping equipment as introduced at the site
+ Additional duties as assigned
Qualifications
+ High school Diploma or equivalent
+ 0-1 year experience working in a mailroom or professional office
environment
+ Some knowledge of metering, weighting, logging and other shipping
procedures preferred
+ Some computer skills preferred
+ Ability to perform routine functions of most of the various
equipment & systems (fax, scanner, metering, stamping, tracking
systems, photocopying, color copying, binding etc.)
+ Excellent customer service, professional attitude and appearance
are a must
+ Ability to work overtime & meet deadlines
PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
+ Requires regular
twisting/turning/squatting/bending/reaching/lifting and prolonged
periods of sitting, standing or walking
+ May regularly lift and carry up to 20 lbs. and move (push mail
cart) over 50 lbs
+ May occasionally lift up to 50 lbs
+ Frequent use of hand and foot controls
+ May occasionally need to climb stairs
What We Offer:
+ Competitive pay & benefits!
+ Comprehensive training and development programs that prepare
employees to advance from within
+ A company focused on creating a positive work and client
environment
+ Employee discounts on entertainment, products, and services
nationwide!
Come Join Our Team!
Job LocationsUS-AZ-Chandler
Posted Date3 weeks ago(4/19/2023 2:20 PM)
Requisition ID 2023-15841
# of Openings 1
Category (Portal Searching) Customer Service/Support
Position Type (Portal Searching) Regular Full-Time
Keywords: Canon Business Process Services, Chandler , Office Service Representative I, Administration, Clerical , Chandler, Arizona
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