Technical Writer (Content Manager)

Location: Phoenix
Posted on: June 23, 2025

Job Description:

Job Opening: Technical Writer / Content Manager Client: Banking Location: Onsite at Phoenix, AZ 85034 Duration: Through 12/31/2025 (Potential for extension or conversion) Shift: Flexible 8-hour shifts between 7:00 AM – 4:00 PM PST (includes 30-minute lunch) Pay Range: $27/hr to $30/hr About the Role: Need a Content Manager to support internal documentation efforts within their Fulfillment and Servicing Operations teams. This opportunity is ideal for someone with a sharp eye for detail, strong communication skills, and a background in managing or developing procedures in a banking or financial services environment. As a Content Manager, you’ll be responsible for maintaining a library of over 1,500 internal documents—including procedures and quick reference guides—ensuring each is accurate, up to date, and compliant with internal governance standards. Key Responsibilities: Review, revise, and maintain internal procedures and documentation Collaborate with internal teams to ensure accuracy and adherence to templates Host Webex meetings with SMEs to review and approve documentation Manage incoming requests using a structured intake process and rotation schedule Lead live editing sessions and track updates in real time Coordinate recurring document reviews on an 18–24 month cycle Ensure full compliance with internal document governance policies What We’re Looking For 3–5 years’ experience in banking or financial services Strong grasp of policies and procedures, preferably in operations or compliance Hands-on experience with SharePoint (particularly form creation/maintenance) Advanced knowledge of MS Excel (VLOOKUPs, macros, etc.) Professional communication skills with the ability to lead stakeholder meetings High attention to detail and ability to manage multiple priorities independently

Keywords: , Chandler , Technical Writer (Content Manager), Administration, Clerical , Phoenix, Arizona