Senior Procedure Writer - Credit Services

Company: Wells Fargo
Location: Chandler
Posted on: May 28, 2023

Job Description:

About this role: Wells Fargo is seeking an experienced Senior Procedure Writer to support Credit Services. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will:

• Participate in establishing documentation guidelines and procedure audits
• Review regulatory changes or partner with regulatory change agents to proactively identify required updates
• Maintain document library or repository and update tables in appropriate systems
• Review changes to business operations for potential impact to other documentation or resources
• Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies
• Present recommendations for resolving moderately complex to complex problems and projects
• Assist others to resolve process gaps, providing input and suggestions based on observations
• Research, review and translate technical information to users
• Provide guidance to less experienced staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Partner with subject matter professionals to understand business needs as it relates to procedures Required Qualifications, US:
  • 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
    • Extensive Technical Writing experience, preferably in the consumer lending
    • Proficiency in technical writing applications such as OpenText or Microsoft Publisher
    • Consumer Banking industry knowledge and experience
    • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
    • Ability to develop partnerships and collaborate with other business and functional areas
    • Excellent communication skills and ability to articulate complex material to a diverse audience
    • Working knowledge of bank policies, procedures and operations
    • Advanced competency in Microsoft Word/Microsoft Office: Experience with the use of custom styles and formatting (e.g. in MS Word)
    • Experience managing multiple assignments, and adapting to changing client needs
      S imulation Exercise: Selected candidates will be invited to participate in a writing sample simulation which must be completed within an allotted time frame. Job Expectations:

      • Ability to work additional hours as neededWillingness to work on-site at stated location on the job opening
      • This position is not eligible for Visa sponsorship. Posting Locations:
        • 2800 S Price Rd, Chandler, AZ
        • 101497 11601 N Black Canyon Hwy PHOENIX, AZ 85029
        • 8740 Research Dr., Charlotte, NC Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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