Sr. Enterprise Site Support Analyst
Company: TEKsystems
Location: Phoenix
Posted on: April 24, 2024
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Job Description:
Experience required: Windows OS support, Help desk/service
desk/desktop support, enjoy collaborative work environments
The Enterprise Site Support Analyst is a member of the Enterprise
Site Support (ESS) team within IT Operations. The incumbent will
interact with all levels of users in the company, including
executives. This person independently performs and coordinates
preventive maintenance on computer equipment on a continued basis;
coordinates the installation, discontinuation, and relocation of
equipment; completes required logs and reports of maintenance
activities; develops reference materials and procedures that will
become guidelines for others; and ensures diagnostic tools and
service aids are in appropriate working order.
The incumbent participates in the coordination and installation of
new or modified equipment and local area networks; performs
troubleshooting, second-level diagnostics, research, evaluation,
and documentation of various LAN and data communications solutions
and alternatives; coordinates the installation of equipment, lines,
and software necessary to meet the requirements for the site;
prepares instructions and documentation for installation and
monitors project status.
May guide or direct less experienced staff; understands business
processes and identifies opportunities to adopt collaboration
technologies such as SharePoint and MS Teams to enhance user
productivity; coordinates with the Mobility Analyst for the
distribution and support of mobile devices; continues ongoing
education and skill development remain current with active
technology and to adopt rapid changes in technologies; applies
design concepts to enhance performance and reliability of the
workstations, LAN, and local systems; participates in the ESS IT
Services Standards Committee; leads implementations of security
improvements as defined by the Enterprise Security team; evaluates
and recommends new technology and provides innovation to the ESS
team; be accountable for all SOX, Change Management and Incident
Management compliances. The incumbent is responsible for adhering
to Matson's IT site standards and would participate in
incorporating industry best practices into site support
operations.
Additional Skills & Qualifications:
PREFERRED SKILLS:
--- Experience in imaging, configuring, and troubleshooting Windows
11 laptops, and desktops.
--- Experience with supporting Thin Clients, and VMWare/VDI in
office and remotely.
--- Knowledge of Microsoft Office or equivalent applications,
cloud-based applications such as Office 365, MS Teams, and
SharePoint.
--- Strong knowledge of TCP/IP networking and related network
services (i.e. DNS, SMTP, DHCP, etc.).
--- Experience with Microsoft SCCM and formal patch management
processes in an enterprise environment.
--- Experience with Active Directory concepts and
administration.
--- Experience supporting remote users.
--- Experience supporting mobile devices, including Apple iOS, and
Android OS.
--- Experience working in a structured, process-driven
environment.
--- Experience supporting a variety of Wi-Fi-enabled mobile
devices.
--- Excellent problem solving and communications skills, especially
over the telephone.
--- Experience supporting VOIP telephony, including Avaya, and Ring
Central.
--- Zoom video conferencing support experience.
--- Good interpersonal skills, highly energetic and attention to
customer service.
--- Ability to work effectively in a high-stress, fast-paced
environment.
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Chandler , Sr. Enterprise Site Support Analyst, Professions , Phoenix, Arizona
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