Customer Success Specialist
Company: Robert Half
Location: Phoenix
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Customer Success Specialist to join our team in Phoenix, Arizona.
In this long-term contract position, you will play a key role in
ensuring customer satisfaction and resolving inquiries with
professionalism. This is an excellent opportunity to leverage your
communication skills and contribute to a dynamic, client-focused
environment. Responsibilities: • Respond promptly to customer
inquiries via phone, email, and other communication channels. •
Resolve customer concerns effectively and de-escalate challenging
situations with professionalism. • Collaborate with various
departments to address customer needs and provide seamless support.
• Maintain accurate records of customer interactions and ensure all
follow-up actions are completed. • Utilize multiple browser
platforms and tools to manage correspondence efficiently. • Provide
assistance tailored to mortgage-related inquiries and ensure
compliance with company policies. • Identify opportunities to
improve customer service processes and contribute to team goals. •
Deliver exceptional service while adhering to company standards and
guidelines. • Stay updated on industry practices and company
offerings to better assist customers. • Participate in team
meetings and training sessions to enhance skills and knowledge.•
Strong verbal and written communication skills to interact
effectively with customers. • Exceptional attention to detail and
accuracy in completing tasks. • Proven ability to collaborate with
cross-functional teams. • Experience in resolving customer issues
and handling escalations. • High school diploma or equivalent
educational background. • Familiarity with call center environments
and customer service operations. • Proficiency in managing email
correspondence and multi-browser tools. • Prior experience in the
mortgage industry or related field is highly desirable.
Keywords: Robert Half, Chandler , Customer Success Specialist, Customer Service & Call Center , Phoenix, Arizona
