Retail Collections Specialist II Bilingual English and Spanish Required
Company: JPMorganChase
Location: Tempe
Posted on: April 1, 2026
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Job Description:
Description At JPMorganChase, you'll be at the forefront of
delivering exceptional customer service, where each day presents
the same opportunities to make a meaningful difference. You'll
engage in creative and exciting work, consistently offering
innovative solutions and options to assist our valued customers.
While the duties may be routine, your role remains dynamic and
impactful, enabling you to build strong relationships and
contribute to our business success. As a Specialist II in
Collections at JPMorganChase, you will be the first point of
contact for our clients, providing exceptional customer service for
various financial products. Your role involves handling inbound
calls, building strong customer relationships, and offering
innovative solutions to meet client needs. You'll thrive in a
fast-paced call center environment, leveraging your communication,
multitasking, and results-oriented skills. You will be working
within a well-defined framework, performing routine tasks and
following established procedures, with any non-standard issues
referred to your supervisor. Job responsibilities Manages a high
volume of inbound/outbound calls (potentially over 100 daily),
delivering comprehensive support for financial products Utilizes
customer service expertise to interpret needs and deliver
continuous insights Navigates multiple computer systems with
efficiency, demonstrating adaptability and resilience Excels both
independently and collaboratively, driving team success and
achieving goals Follows all regulatory and departmental practices
and procedures diligently Takes ownership of each customer
interaction while treating them with respect and responding with
empathy Required qualifications, capabilities, and skills Reading
and speaking in both Spanish and English fluently is required for
this role Communication, negotiation, information gathering, and
decision-making skills Customer interaction and support skills with
at least 2 years of experience in phone or face-to-face settings,
while being able to multitask with computer systems and work
accurately Ability to manage complex customer interactions using
empathy, composure, and sound judgment Ability to adjust to new
situations and effectively navigate different cultural contexts and
workplace environments Adaptability and efficiency in fast-paced,
dynamic, and results-driven environments Ability to solve problems
and effectively present and explain solutions Ability to learn
products and systems quickly, embrace challenges as opportunities,
and actively seek feedback to improve performance and achieve goals
Proficient computer literacy skills, with experience in using
technology to solve problems and communicate in a professional
setting High school diploma or GED required Preferred
qualifications, capabilities, and skills Developing ability to use
data to understand issues and opportunities Developing skills in
using AI technology for automation and prompt writing Work Schedule
Candidates must be willing and able to work schedules during our
operating hours, which may include evenings and weekends. This
position requires that you attend trainings as scheduled. Training
hours may not coincide with your regularly scheduled hours.
Keywords: JPMorganChase, Chandler , Retail Collections Specialist II Bilingual English and Spanish Required, Customer Service & Call Center , Tempe, Arizona
