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Genesys Application Engineer

Company: Wells Fargo
Location: Chandler
Posted on: December 4, 2019

Job Description:

At Wells Fargo, we have one goal to satisfy our customers financial needs and help them achieve their dreams. We re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephony transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members. Within the Enterprise Contact Technology (ECT) group in PVSI & Community Bank Technology (CBT), there is an exciting opportunity for a Genesys Applications System Engineer. The position will be part of the Genesys Application Management technology team supporting a large implementation of the Genesys product suite. The team is looking for a self-motivated/self-directed applications engineer who has experience acting individually and within a team to provide application development, engineering and support, system maintenance, design guidance and consultation utilizing a thorough understanding of applicable technology, tools and existing designs. Candidates will be responsible for the following but not limited to * Understand complex business requirements and processes through effective analysis, which includes active participation in project meetings and working with other SMEs, architects, business technology partners and application vendors to come up with elegant solutions * Development of Genesys Workspace 8.x (WDE and WWE) * Work closely with Business and Technology partners on defect resolution * Provide support for overall systems testing and implementation into production * Author detailed production implementation documents * Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills * A strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives * Provide Development level support for a large multi-site & multi-tenant Genesys Enterprise Platform * Identify problems, analyze possible solutions, and determine best course of action for resolution * Work closely with Business and Technology partners on defect resolutions Required_Qualifications * 7+ years of application development and implementation experience * 5+ years of Genesys call system experience * 5+ years of application production support experience * 5 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure) * 5 + years of experience leading multiple workstreams, applications, or deliverables * 5+ years of development experience with Genesys Workspace * 5+ years of experience with Workspace Desktop Edition (WDE) * 5+ years of experience Workspace Web Edition (WWE) * 3 + years of Microsoft Technologies development experience Desired_Qualifications * Good verbal, written, and interpersonal communication skills * Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important * Knowledge and understanding of networking and security concepts, including, networking protocols, interoperation with firewalls and load balancers * 3+ years of Apache experience * 4+ years of Linux experience * 4 + years of experience with Session Initiation Protocol (SIP), Realtime Transport Protocol (RTP), G.711 and G.729 codecs, Dual Tone Multi- Frequency (DTMF), or H. 323/H.324, H.264/H.265 Other_Desired_Qualifications * Experience with Windows Server 2012 * Possess a strong knowledge of various Genesys products and components including but not limited to Advisor, Pulse, eServices Infomart, and SIP Server * Proficiency with reading application logs, troubleshooting issues, inbound routing, skills-based routing, and CTI integrations with Cisco Unified Communications Manager (CUCM) and Sonus/Ribbon * Ability to execute in a fast paced, high demand, environment while balancing multiple priorities * Development of Genesys Workspace 8.x (WDE and WWE) Job Expectations * Ability to work on call as assigned * Flexibility to work in a 24/7 environment, including weekends and holidays * Ability to travel up to 5% of the time Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. MN-Minneapolis Min $90,300 Mid $129,000 CO-Greenwood Village Min $90,300 Mid $129,000 IA-West Des Moines Min $90,300 Mid $129,000 AZ-Chandler Min $90,300 Mid $129,000 IA-West Des Moines Min $90,300 Mid $129,000 AZ-Tempe Min $90,300 Mid $129,000 NC-Charlotte Min $90,300 Mid $129,000 VA-Glen Allen Min $90,300 Mid $129,000 IA-Des Moines Min $90,300 Mid $129,000 Street Address CO-Greenwood Village5700 Dtc Pkwy - Greenwood Village, CO AZ-Chandler2600 S Price Rd - Chandler, AZ AZ-Tempe1305 W 23rd St - Tempe, AZ IA-West Des Moines7001 Westown Pkwy - West Des Moines, IA IA-Des Moines800 Walnut St - Des Moines, IA IA-West Des Moines800 S Jordan Creek Pkwy - West Des Moines, IA MN-Minneapolis255 2nd Ave S - Minneapolis, MN NC-Charlotte1525 W Wt Harris Blvd - Charlotte, NC VA-Glen Allen4340 Innslake Dr - Glen Allen, VA Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/ Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Reference Number *******-4

Keywords: Wells Fargo, Chandler , Genesys Application Engineer, Engineering , Chandler, Arizona

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