Technician - Network

Company: Black Box Network Services
Location: Chandler
Posted on: May 16, 2020

Job Description:

Requisition ID

2020-3214

Job Locations

US-AZ-Chandler

OVERVIEW

Deliver and configure network infrastructure equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as computers, network equipment and/or other telecommunications and network devices.

RESPONSIBILITIES

* On-site support at client premises performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions.

* Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets.

* Employ appropriate troubleshooting techniques for network performance issues.

* Ensure the data network and all related equipment are in optimal working condition.

* Perform network closet clean-up, switch port optimization, and survey work as needed.

* Utilize network monitoring software tool during maintenance windows to ensure that all monitored network equipment is functioning in accordance with our clients' standards and SLAs, both before and after changes are made.

* Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of advanced services such as:

* Wireless

* Install equipment and maintain Distributed Antenna System (DAS), WIFI Systems, wireless router, roof mounted antenna and other infrastructure and technologies to provide wireless communications capabilities across clients networks and data computing infrastructure.

* Perform incidental and preventative maintenance on DAS and Wi-Fi equipment.

* Video & Audio-Visual (AV)

* Responsible for setting up audio and video equipment.

* Install in-ceiling/in-wall speakers & controls, assembling equipment racks, mounting projectors & screens, hanging flat panel TV displays, installing AV equipment and smart remote controls.

* Physical Security CCTV (Closed Circuit TV) and Access Control:

* Install and service CCTV and Access Control.

* Survey and plan wire runs to maximize material efficiency and safety.

* Measure, install, and pull wires through conduits for all circuitry.

* Diagnose install failures and identify necessary repairs.

* Complete work orders for moves, adds, changes (MAC) and deletions, and repairs in one or more product lines.

* Propose and implement hardware and software upgrades that will improve the performance and reliability of the network system.

* Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.

* Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.

* Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently.

* Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.

* Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.

* Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.

* Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.

* Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.

* Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.

* Achieve performance targets established by leadership for applicable Key Performance Indicators.

* Perform other duties as assigned by management.

QUALIFICATIONS

* Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.

* Minimum 2+ years data networking experience in field service, data center or related IT technician environment.

* Industry and manufacturer specific certifications preferred (examples: A+, Server+, Network+, Microsoft Certifications).

* Advanced knowledge of critical infrastructure components such as racks, labeling, commercial UPS, switches, routers, terminal server.

* Experience setting up and troubleshooting many of the following technologies: Principals of networking (layers 2 and 3); Virtual private networks IPsec and/or SSL; Network routing protocols (BGP, OSPF, and MPLS); Enterprise/carrier-class routers and switches; Firewalls and access control lists.

* Proven skills and working knowledge of multiplexes, network topology, frame relay, fractional T-1, SONET Network Technology, ATM, Private Line, and Data applications.

* Experience in using a laptop to set configurations on equipment such as routers, switches and other components of an IP Network.

* Proven ability to make software changes (upload, download & SW regression) and installing new software and hardware into various devices such as PCs, routers, servers, etc.

* Day-to-day field installation, configuration, service, preventive maintenance, and decommission experience of advanced services such as:

* Wireless manufacturer specific experience and/or certifications preferred (examples: CommScope, Corning, JMA Wireless, Cisco, Aruba, Anritsu certifications, EXFO certifications, PIM certifications, etc.).

* Audio Visual manufacturer specific experience and/or certifications preferred (examples: Crestron, AMX, Extron, Sharp, Panasonic, DaLite, Draper, Crown, QSC, etc.)

* Video Conferencing manufacturer specific experience and/or certifications preferred (examples: Cisco, Polycom, Vidyo, etc.)

* Physical security manufacturer specific experience and/or certifications preferred (examples: Axis, Sony, Pelco, Assa Abloy, RCI, Securitron, etc.)

* Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.

* Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.

* Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.

* Valid driver s license and ability to safely drive company vehicles.



What s in it for You*



Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!



We understand attracting great talent requires going beyond just competitive compensation and benefits.

Black Box is an equal opportunity employer. In accordance with federal, state and local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Keywords: Black Box Network Services, Chandler , Technician - Network, Engineering , Chandler, Arizona