Data Engineer II- Workforce Mgmt Reporting and Analytics

Company: Bank of America
Location: Chandler
Posted on: January 12, 2022

Job Description:

Job Description:LOB Job Description: Responsible for developing and delivering data solutions to accomplish technology and business goals. Codes design and delivery tasks associated with the integration, cleaning, transformation and control of data in operational and analytics data systems. Works with stakeholders, Product Owners, and Software Engineers to aid in the implementation of data requirements, performance analysis, research and troubleshooting. Familiar with the data engineering practices of the bank. Contributes to story refinement/defining requirements. Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle. Understands and utilizes basic architecture components in solution development. Codes solutions to integrate, clean, transform and control data in operational and/or analytics data systems per the defined acceptance criteria. Works across development teams to understand and aid in the delivery of data requirements Assembles large, complex data sets that meet functional / non-functional requirements. Builds processes supporting data transformation, data structures, metadata, data quality controls, dependency and workload management. Defines and builds data pipelines that enable faster, better, data-informed decision-making within the business. Contributes to existing test suites (integration, regression, performance), analyzes test reports, identifies any test issues/errors, and triages the underlying cause. Documents and communicates required information for deployment, maintenance, support, and business functionality. Adheres to team delivery/release process and cadence pertaining to code deployment and release Identifies gaps in data management standards adherence and works with appropriate partners to develop plans to close gaps. Individual contributor.Required Skills:2+ years of experience in at least one of the following areas: - Call Center Reporting, Workforce Management Reporting, IEX platform proficiency, Genesys call routing and skilling familiarityPerform advanced data extraction from various source databases, normalization of data, and automation of processesProficiency with SQL, OBI; Splunk; Tableau (report creation, and conditioning)Strong organizational and time management skillsExcellent oral and written communication skills - Specifically to WFM related topics and deliverablesAbility to work in a fast-paced, high-profile environmentProven ability to demonstrate/act with urgencyProficient with Microsoft Office suiteStrong analytical skillsSchedule flexibility in support of a 24-hour operation Desired Skills:3+ years in a blended call center environmentKnowledge of - WFM, IEX or other Workforce Management ApplicationsExperience managing call center tools and functions including inbound call delivery queues and IVRExperience conditioning large data sets into actionable updates/report outsProven ability to influence othersAbility to adapt in a constantly changing environmentExperience conducting tactical forecastingProgramming knowledge (VBA, Python)MS Excel automation experienceKnowledge of EET/ETS functions and process flow within the bankJob Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:LOB Job Description: Responsible for developing and delivering data solutions to accomplish technology and business goals. Codes design and delivery tasks associated with the integration, cleaning, transformation and control of data in operational and analytics data systems. Works with stakeholders, Product Owners, and Software Engineers to aid in the implementation of data requirements, performance analysis, research and troubleshooting. Familiar with the data engineering practices of the bank. Contributes to story refinement/defining requirements. Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle. Understands and utilizes basic architecture components in solution development. Codes solutions to integrate, clean, transform and control data in operational and/or analytics data systems per the defined acceptance criteria. Works across development teams to understand and aid in the delivery of data requirements Assembles large, complex data sets that meet functional / non-functional requirements. Builds processes supporting data transformation, data structures, metadata, data quality controls, dependency and workload management. Defines and builds data pipelines that enable faster, better, data-informed decision-making within the business. Contributes to existing test suites (integration, regression, performance), analyzes test reports, identifies any test issues/errors, and triages the underlying cause. Documents and communicates required information for deployment, maintenance, support, and business functionality. Adheres to team delivery/release process and cadence pertaining to code deployment and release Identifies gaps in data management standards adherence and works with appropriate partners to develop plans to close gaps. Individual contributor.Required Skills:2+ years of experience in at least one of the following areas: - Call Center Reporting, Workforce Management Reporting, IEX platform proficiency, Genesys call routing and skilling familiarityPerform advanced data extraction from various source databases, normalization of data, and automation of processesProficiency with SQL, OBI; Splunk; Tableau (report creation, and conditioning)Strong organizational and time management skillsExcellent oral and written communication skills - Specifically to WFM related topics and deliverablesAbility to work in a fast-paced, high-profile environmentProven ability to demonstrate/act with urgencyProficient with Microsoft Office suiteStrong analytical skillsSchedule flexibility in support of a 24-hour operation Desired Skills:3+ years in a blended call center environmentKnowledge of - WFM, IEX or other Workforce Management ApplicationsExperience managing call center tools and functions including inbound call delivery queues and IVRExperience conditioning large data sets into actionable updates/report outsProven ability to influence othersAbility to adapt in a constantly changing environmentExperience conducting tactical forecastingProgramming knowledge (VBA, Python)MS Excel automation experienceKnowledge of EET/ETS functions and process flow within the bankJob Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: LOB Job Description: Responsible for developing and delivering data solutions to accomplish technology and business goals. Codes design and delivery tasks associated with the integration, cleaning, transformation and control of data in operational and analytics data systems. Works with stakeholders, Product Owners, and Software Engineers to aid in the implementation of data requirements, performance analysis, research and troubleshooting. Familiar with the data engineering practices of the bank. Contributes to story refinement/defining requirements. Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle. Understands and utilizes basic architecture components in solution development. Codes solutions to integrate, clean, transform and control data in operational and/or analytics data systems per the defined acceptance criteria. Works across development teams to understand and aid in the delivery of data requirements Assembles large, complex data sets that meet functional / non-functional requirements. Builds processes supporting data transformation, data structures, metadata, data quality controls, dependency and workload management. Defines and builds data pipelines that enable faster, better, data-informed decision-making within the business. Contributes to existing test suites (integration, regression, performance), analyzes test reports, identifies any test issues/errors, and triages the underlying cause. Documents and communicates required information for deployment, maintenance, support, and business functionality. Adheres to team delivery/release process and cadence pertaining to code deployment and release Identifies gaps in data management standards adherence and works with appropriate partners to develop plans to close gaps. Individual contributor.Required Skills:2+ years of experience in at least one of the following areas: - Call Center Reporting, Workforce Management Reporting, IEX platform proficiency, Genesys call routing and skilling familiarityPerform advanced data extraction from various source databases, normalization of data, and automation of processesProficiency with SQL, OBI; Splunk; Tableau (report creation, and conditioning)Strong organizational and time management skillsExcellent oral and written communication skills - Specifically to WFM related topics and deliverablesAbility to work in a fast-paced, high-profile environmentProven ability to demonstrate/act with urgencyProficient with Microsoft Office suiteStrong analytical skillsSchedule flexibility in support of a 24-hour operation Desired Skills:3+ years in a blended call center environmentKnowledge of - WFM, IEX or other Workforce Management ApplicationsExperience managing call center tools and functions including inbound call delivery queues and IVRExperience conditioning large data sets into actionable updates/report outsProven ability to influence othersAbility to adapt in a constantly changing environmentExperience conducting tactical forecastingProgramming knowledge (VBA, Python)MS Excel automation experienceKnowledge of EET/ETS functions and process flow within the bank Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, Chandler , Data Engineer II- Workforce Mgmt Reporting and Analytics, Engineering , Chandler, Arizona