iTeam Cycle Time Reduction Customer Engineer II - (C2)

Company: APPLIED MATERIALS
Location: Chandler
Posted on: May 14, 2022

Job Description:

Role & Responsibilities

• Be a primary point of contact(POC) for the Tier 0/1/2 installation process for the semiconductor tools
• Coordinate internal resources such as Installation Team(iTeam), Field Service Organization(FSO), Customer POCs, Outsourcing Engineer(OSE) POCs and customer third party vendors for the flawless execution of projects
• Develop detailed tool install readiness checklist to monitor and track progress
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Daily meeting with key stakeholders to discuss on the on-going installation progress, address any delays in installations and escalate as needed
• Track installation performance to target, specifically to analyze the successful completion of each milestone and overall project success
• Check & verify key milestones for accurate IWN(Installation & Warranty Navigator) reporting
• Develop daily & weekly status reports and create documentation for reportingRequirements:
  • Bachelor Engineering degree or equivalent experience, Industrial Engineering
  • Working knowledge in MS Excel, Project, Word, PowerPoint, Tableau & Power BI
  • Skilled in a range of processes, procedures, systems and tool set or has developed deep skills and knowledge of toolsets in more than a product group
  • Resolves problems by identifying and selecting solutions and applying technical experience and precedents
  • Evaluates and communicates technical content in a clear manner
  • Work as a lead, without authority providing clear objectives, milestones and data subject matter guidance
  • Uses insights to integrate with FSO, iTeam & customer POCs to coordinate efforts and resources to achieve shared and individual objectives
  • Ability to lead without authority, influential & establishing excellent working relationship with internal and external customers
  • Provide high quality and timely services using product group knowledge by integrating with FSO, iTeam & other functional group to accomplish Fast Install objectives
  • Identify process gaps, propose ideas to improve existing processes, recommend need for new process(es) and provide solutions to improve operational efficiency
  • Semiconductor installation engineering experience is a plus
  • Working knowledge in SAP CRM, IWN, ADR & BOBJ reports is a plus
  • Project Management(PMI) certification is a plus
  • Must be able to travel, > 50% of the time
  • Language proficiency - English(Read/write/speak),) is a plus
  • Ability to work in a Customer Clean Room environment on site as needed for project coordinationQualificationsEducation:Associate's DegreeSkillsCertifications:Languages:Years of Experience:2 - 4 YearsWork Experience:Additional InformationTravel:Yes, 50% of the TimeRelocation Eligible:YesApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Keywords: APPLIED MATERIALS, Chandler , iTeam Cycle Time Reduction Customer Engineer II - (C2), Engineering , Chandler, Arizona