Customer Support Engineer - US Region
Company: ASML
Location: Chandler
Posted on: August 1, 2022
|
|
Job Description:
LocationChandler - AZ, USTeamCustomer supportExperience0-2
yearsDegreeBachelorJob CategoryOther technical job
categoriesTravel20%Introduction to the jobASML US brings together
the most creative minds in science and technology to develop
lithography machines that are key to producing faster, cheaper,
more energy-efficient microchips. We design, develop, integrate,
market and service these advanced machines, which enable our
customers - the world s leading chipmakers - to reduce the size and
increase the functionality of their microchips, which in turn leads
to smaller, more powerful consumer electronics. Our headquarters
are in Veldhoven, the Netherlands, and we have 18 office locations
around the United States including main offices in Chandler,
Arizona, San Jose and San Diego, California, Wilton, Connecticut,
and Hillsboro, Oregon.Responsible for the installation,
qualification, repair, and maintenance of the ASML systems at
customer site and is responsible for the necessary transfer of
knowledge to the customer.This position requires access to
controlled technology, as defined in the Export Administration
Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be
legally authorized to access such controlled technology prior to
beginning work. Business demands may require ASML to proceed with
candidates who are immediately eligible to access controlled
technology.Role and responsibilitiesInstall equipment at customer s
locations, including equipment with new features, unload
components, inspect for damage, assemble, align and test.Analyze
applicability, accuracy and adherence to design
specifications.Evaluate and diagnose problems and make appropriate
repairs.Expediently escalate issues to supporting resources when
necessary.Work with co-workers, customer, and field support in
isolating and solving problems.Maintain and optimize equipment on a
daily basis to enhance functionality and prevent problems.Train
customers in use and routine maintenance of equipment.Answer
customer questions and assist customers in a professional
manner.Act as a resource for users on routine malfunctions.Advise
users of appropriate actions to correct malfunctions and may
recommend changes in user procedures.Perform administrative and
coordination duties, including pass-downs, work orders, field
service reports, system problem reports, and monthly reports.
Prepare written technical reports on an independent basis.Provide
appropriate support and assistance to less experienced ASML
personnel as necessary.Evaluate work performed and provide
improvement submissions.Education and experiencePosition requires a
BS degree in an Engineering field or equivalent
experience.Mechanical aptitude and knowledge of pneumatics,
hydraulics, electronics, and semiconductor processes, and relevant
software.Demonstrated experience using computer applications,
including data analysis tools, word processing, spreadsheet, and
presentation software.Verbal and written language skills in
English.SkillsWorking at the cutting edge of tech, you ll always
have new challenges and new problems to solve - and working
together is the only way to do that. You won t work in a silo.
Instead, you ll be part of a creative, dynamic work environment
where you ll collaborate with supportive colleagues. There is
always space for creative and unique points of view. You ll have
the flexibility and trust to choose how best to tackle tasks and
solve problems.To thrive in this job, you ll need the following
skills:Can observe and respond to people and situations and
interact with others encountered in the course of work.Can learn
and apply new information or skills.Must be able to read and
interpret data, information, and documents.Strong customer focus
and commitment to customer satisfaction through prioritization,
quality, efficiency and professionalism.Ability to complete
assignments with attention to detail and high degree of
accuracy.Proven ability to perform effectively in a demanding
environment with changing workloads and deadlines.Result
driven-demonstrate ownership and accountability.Identifies
bottlenecks and drives improvements.Work independently or as part
of a team and follow through on assignments with minimal
supervision.Demonstrate open, clear, concise and professional
communication.Ability to establish and maintain cooperative working
relationships with manager, co-workers and customer.Work according
to a strict set of procedures within the provided timelines.Safely
execute work and to stop if unsafe situations arise.Clear and
effective communication skills.Ability to train and mentor
Engineers and customer employees.Willingness to continue learning
and growing in a professional environment is necessary.Diversity &
InclusionASML is an Equal Opportunity Employer that values and
respects the importance of a diverse and inclusive workforce. It is
the policy of the company to recruit, hire, train and promote
persons in all job titles without regard to race, color, religion,
sex, age, national origin, veteran status, disability, sexual
orientation, or gender identity. We recognize that diversity and
inclusion is a driving force in the success of our company.Other
informationRole within OfficeResponsibilities:Routinely required to
sit; walk; talk; hear; use hands to keyboard, finger, handle, and
feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally
required to move around the campus.Occasionally lift and/or move up
to 20 pounds.May require travel dependent on business
needs.Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.Job requirements:This position will require
up to 1 year business travel to Taiwan to train with the Phoenix,
AZ start-up team supporting TSMC. Phoenix, AZ is currently the
planned return location at this time but this may change based upon
business needs. Candidates must be willing to relocate
(company-assisted) to the location that requires their support.The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee
routinely is required to sit, walk, talk, hear, use hands to
keyboard, finger, handle, and feel, stoop, kneel, crouch, twist,
reach, and stretch.The employee is occasionally required to move
around the campus.The employee may occasionally lift and/or move up
to 50 pound-in-weight unaided.May require travel dependent on
company needs.Specific vision abilities required by this job
include close vision, color vision, peripheral vision, depth
perception, and ability to adjust focus.The environment generally
is moderate in temperature and noise level.Work is conducted at a
customer site and requires familiarization with customer rules and
policies regarding worksite behavior and safety.Expect to spend
more than 60% of the time inside the clean room working with
electromechanical equipment.Position works under the direction of a
Manager, Supervisor, or Sr. Engineer.EOE AA
M/F/Veteran/DisabilityNeed to know more about applying for a job at
ASML? Read our frequently asked questions.
Keywords: ASML, Chandler , Customer Support Engineer - US Region, Engineering , Chandler, Arizona
Click
here to apply!
|