Posted on: September 20, 2022
Location Chandler - AZ, US Team Customer support Experience 0-2
years Degree Master Job Category Other technical job categories
Introduction ASML US brings together the most creative minds in
science and technology to develop lithography machines that are key
to producing faster, cheaper, more energy-efficient microchips. We
design, develop, integrate, market and service these advanced
machines, which enable our customers - the world's leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
Job Mission Applications Engineering - Creating Tomorrow's Value:
We pro-actively enable business development and drive customer
adoption of a tailored portfolio of sustainable ASML solutions by
applying our industry product and process knowledge in a
collaborative learning environment. You are responsible for
providing solutions to lithography applications problems related to
the optimization of the ASML scanner and its applications
performance enhancement options. You will use personally
accumulated knowledge supported by a worldwide applications & ASML
headquarters' network, combined with analytical skills to analyze
and identify opportunities for ASML scanner optimizations towards
improving customer's on-product performance. Driven by a
determination to never give up, you'll troubleshoot lithography
issues potentially related to ASMLs product portfolio. You will do
this in close collaboration with the customer, and often connected
to the introduction of a new technology node for high volume
manufacturing. Your scope includes enabling Scanner platform,
troubleshooting platform structural gaps. Your proposals for
application product improvement can cover a wide variety of
solutions concerning scanner set-up and usage. You are expected to
grow into a role where you can represent ASML as a technical expert
in the field and get recognition of this by the customer. Since you
will be working intimately with customers and sensitive customer
data, a high level of integrity is required for securing
confidentiality, while at the same time being able to translate
customer issues into problem statements for ASML. Job
Key expert in application team to support customer in semiconductor
industry with deep understanding of process knowledge.
Leading critical escalation and be able to manage customer
expectation and drive factory to deliver timely support.
Define and drive customer requirements for existing or evaluation
products based on technical intimacy with the customer.
Be familiar with advanced technique of lithography and distribute
the knowledge within apps team.
Engage with ASML D&E and customer R&D team to define the
Engage with each BL on business development and identify
improvement potentials of ASML products and benefit our
Adopt creative approach when facing challenge, be enthusiasm to
explore the unknown area in new technology.
Drive implementation of CS Apps community's vision and mission.
Become an expert in 2 or more application engineer
Be able to work and coordinate across departments to ensure smooth
Travel up 30% (Veldhoven, Netherlands; Taiwan;San Jose, US; Wilton,
US; Albuquerque, US; Hillsboro, US).
Education MS or PhD in Physics, Optics, Electronics,
Micro-electronics, Mechanical Engineering, Material Science
Engineering, Chemical Engineering or IC manufacturing or equivalent
Must have strong organizational, communication, leadership and
Detailed oriented individuals with strong critical thinking,
problem solving and follow-up skills.
Fast learner with strong self-motivation to grow technically; be
able to perform job at high standard with minimum supervision, and
demonstrated ability to thrive in a high pressure and fast paced
Ability to prioritize and organize actions effectively and
Basic project management skills.
Self-starter that shows high drive, creativity, ambition and
Excellent written and spoken English skills.
Strong technical background, drive towards collaboration and
Strong customer focus intimacy and ability to manage customer
Strong communication skills to collaborate with different
stakeholders internally (Account Team, Business Development
Managers, Project team, VHV headquarter, etc.) and external
Can work under pressure, especially critical escalation
Deep understanding of Advanced Semiconductor process.
Familiarity with ASML portfolio of solutions.
Software skills (MATLAB, Excel, PowerPoint, Python).
Can observe and respond to people and situations and interact with
others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and
Strong customer focus and commitment to customer satisfaction
through prioritization, quality, efficiency and
Ability to complete assignments with attention to detail and high
degree of accuracy.
Proven ability to perform effectively in a demanding environment
with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on
assignments with minimal supervision.
Demonstrate open, clear, concise and professional
Ability to establish and maintain cooperative working relationships
with manager, co-workers and customer.
Work according to a strict set of procedures within the provided
Other information Role within Office Responsibilities: Customer
site requires ASML employees to be fully vaccinated against COVID
19, barring an approved medical or religious exemption.
Routinely required to sit; walk; talk; hear; use hands to keyboard,
finger, handle, and feel; stoop, kneel, crouch, twist, reach, and
stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. EOE AA M/F/Veteran/Disability
Keywords: ASML, Chandler , Applications Engineer, Engineering , Chandler, Arizona
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