Lead Infrastructure Engineer
Company: Wells Fargo
Location: Chandler
Posted on: May 28, 2023
Job Description:
About this role: Wells Fargo is seeking a Lead Infrastructure
Engineer to support the suite of applications under Online &
Digital Banking as part of Digital Technology and Innovation. In
this role, you will: --- Partner with cross-organizational teams to
ensure end-to-end platform engineering capabilities are
implemented, ensuring resilience, high performance, and high
availability of the applications. --- Provide cross-functional and
cross-organizational coordination on root cause analysis for any
production issues. --- Work with your global team to support
portfolio of applications across all LOBs for various engineering
and support functions. Maintain and guide automation, execution and
undertake analysis of results to ensure that software meets or
exceeds specified standards and/or client and technical
requirements. --- Manage, coordinate, and communicate solutions,
and root cause analysis. --- Support portfolio of applications
across technologies. --- Provide technical consultation and support
in the development of end-to-end automated software solutions
capable of interfacing and integrating with in-house developed or
vendor developed solutions or plug-ins via APIs and web services.
--- Be responsible for production deployments, ensuring governance
and controls and act as a gatekeeper for any production environment
changes. --- Provide expert counsel to team and senior leadership,
advises and mentors team when in need. --- Learn new tools and
concepts in platform engineering space to implement automation,
building and testing CI/CD pipelines, Ansible, Prometheus, Grafana,
Elastic APM tools, and Cloud engineering concepts etc. --- Lead or
participate in managing all installed systems and infrastructure
within the systems Operations functional area --- Contribute to
increasing system efficiencies and lowering the human intervention
time on related tasks --- Review and analyze moderately complex
operational support systems, application software, and system
management tools to ensure the highest levels of systems and
infrastructure availability. --- Work with vendors and other
technical personnel for problem resolution --- Lead team to meet
technical deliverables while leveraging solid understanding of
technical process controls or standards. --- Collaborate with
vendors and other technical personnel to resolve technical issues
and achieve highest levels of systems and infrastructure
availability. --- Document and communicate leveraging enterprise
processes - leverage confluence/JIRA/ServiceNow, lead with clarity
and ability to bring structure to operational functions. Required
Qualifications, US:
- 5+ years of Systems Engineering, Technology Architecture
experience, or equivalent demonstrated through one or a combination
of the following: work experience, training, military experience,
education.
- 5 + years of experience troubleshooting environments across the
entire architecture (i.e., applications to infrastructure)
- 4+ years of environment test coordination, code deployment,
release management and communication.
- 5+ years of application production support experience
- 4+ Years' experience supporting APIs or Microservices
- 4+ years of experience with various platform operation tools
and technologies like Splunk/AppDynamics/JIRA/Prometheus/Elastic
APM/Grafana or similar tools. Desired Qualifications:
- Strong analytical and problem-solving abilities, with quick
adaptation to new technologies, methodologies, and systems, good
documentation skills.
- 5+ years of experience developing or supporting IT Service
Management solutions
- 5+ years of distributed servers platform experience
- Ability to work with your global team to support portfolio of
applications across all LOBs for various engineering and support
functions.
- Good Understanding of ITIL process (Incident/Change/Problem
Management) with hands on experience in ServiceNow
- Excellent verbal, written, and interpersonal communication
skills; with demonstrated ability to drive clarity and bring
structure to operational functions.
- Understanding of Cloud native technologies and concepts.
- Familiar/Expert in Monitoring and Alerting tools like
Splunk/AppD/Grafana/Prometheus/Elastic APM.
- Strong verbal, written, and interpersonal communication
skills
- Ability to lead and manage to production goals, deadlines, and
various metrics
- Ability to identify root-cause issues/improvement
opportunities, and design approaches
- Experience with a customer service mindset and a focus on
continuous improvement
- Strong desire to learn latest enhancements in technology.
- Support technical efforts to design, build, and deploy cloud
applications at the direction of lead architects
- Participate in all aspects of the software development life
cycle for cloud solutions, including planning, requirements,
development, testing, and quality assurance
- Troubleshoot incidents, identify root cause, fix and document
problems, and implement preventive measures.
- Employ exceptional problem-solving skills, with the ability to
see and solve issues before they affect business productivity Job
Expectations:
- Ability to work extra hours as and when needed.
- Engineering mindset and attitude towards learnings, ready to
face new technical challenges
- This position is not eligible for Visa sponsorship.
- This position offers a hybrid work schedule.
- Relocation assistance is not available for this position
Locations:
- 1755 Grant St., Concord, CA
- 333 Market Street, San Francisco, CA
- 794 Davis St., San Leandro, CA
- 2600 S Price Rd., Chandler, AZ
- 2222 W Rose Garden Ln, Phoenix, AZ Pay Range: California- 133
100.00 USD Annual Pay Range $133,300.00 - $237,100.00 Annual
Benefits Wells Fargo provides all eligible full- and part-time
employees with a comprehensive set of benefits designed to protect
their physical and financial health and to help them make the most
of their financial future. Visit Benefits - Wells Fargo Careers for
an overview of the following benefit plans and programs offered to
employees.
- 401(k) Plan
- Paid Time Off
- Parental Leave
- Critical Caregiving Leave
- Discounts and Savings
- Health Benefits
- Commuter Benefits
- Tuition Reimbursement
- Scholarships for dependent children
- Adoption Reimbursement We Value Diversity At Wells Fargo, we
believe in diversity, equity and inclusion in the workplace;
accordingly, we welcome applications for employment from all
qualified candidates, regardless of race, color, gender, national
origin, religion, age, sexual orientation, gender identity, gender
expression, genetic information, individuals with disabilities,
pregnancy, marital status, status as a protected veteran or any
other status protected by applicable law. Employees support our
focus on building strong customer relationships balanced with a
strong risk mitigating and compliance-driven culture which firmly
establishes those disciplines as critical to the success of our
customers and company. They are accountable for execution of all
applicable risk programs (Credit, Market, Financial Crimes,
Operational, Regulatory Compliance), which includes effectively
following and adhering to applicable Wells Fargo policies and
procedures, appropriately fulfilling risk and compliance
obligations, timely and effective escalation and remediation of
issues, and making sound risk decisions. There is emphasis on
proactive monitoring, governance, risk identification and
escalation, as well as making sound risk decisions commensurate
with the business unit's risk appetite and all risk and compliance
program requirements. Candidates applying to job openings posted in
US: All qualified applicants will receive consideration for
employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, national origin, disability,
or status as a protected veteran. Drug and Alcohol Policy Wells
Fargo maintains a drug free workplace. Please see our Drug and
Alcohol Policy to learn more.
Keywords: Wells Fargo, Chandler , Lead Infrastructure Engineer, Engineering , Chandler, Arizona
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