ChandlerRecruiter Since 2001
the smart solution for Chandler jobs

Director, Quality Assurance (Claims)

Company: USAA
Location: Chandler
Posted on: January 16, 2020

Job Description:

Purpose of JobOversees a team that develops, implements and sustains quality assurance programs to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Executes quality process improvements and leads organizational process changes. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements.Job Requirements

  • Directs, leads and motivates cross-functional team members in strategy development and day-to-day planning and execution of Quality auditing processes and procedures.
  • Ensures audit objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation.
  • Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners.
  • Maintains and applies expert knowledge of the business, member service components and operational processes.
  • Utilizes advanced leadership and collaborative skills in interacting with stakeholders and control/business/affiliate partners.
  • Builds processes and relationships that facilitate productive teamwork and goal achievement.
  • Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects.
  • Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes and initiatives comply with regulatory/legal requirements and Enterprise/internal policy.
  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. - -MinimumRequirements
    • Bachelor's Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 8 or more years progressive operations or process experience.
    • 4 years of quality assurance or quality improvement experience.
    • Demonstrated knowledge of regulatory laws and best practices.
    • 3 or more years of direct team lead or management experience.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. - This will take approximately 5 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Experience
      • 8 or more years experience in P&C Claims (Auto and Property).
      • Strategic thinker with the ability to develop and execute strategy.
      • Exceptional stakeholder management and experience facilitating discussions with executive leadership.
      • Demonstrated ability to effectively collaborate with multiple lines of business.
      • Demonstrated ability to effectively lead a remote workforce.Relocation assistance is notavailable for this position.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.Last day to apply to the opening is 01/19/20 by 11:59 pm CST time.

Keywords: USAA, Chandler , Director, Quality Assurance (Claims), Executive , Chandler, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Account Manager
Description: Do you want to work for the global leader in the language services and technology industry Are you interested in helping international brands/organizations find and implement solutions that allow them (more...)
Company: TransPerfect
Location: Phoenix
Posted on: 01/20/2020

Director, Information Governance (AML/OFAC - Data & Analytics)
Description: Purpose of JobDirects the development and implementation of strategies that supports maturing USAA's information governance, data quality, information architecture and information asset management capabilities. (more...)
Company: USAA
Location: Scottsdale
Posted on: 01/20/2020

Director, Compliance Risk Management
Description: Purpose of JobWe are currently seeking a talented and motivated Director, Compliance Risk Management for our San Antonio, TX, Plano, TX, Phoenix, AZ, and Tampa, FL campus locations. br Provides second-line (more...)
Company: USAA
Location: Surprise
Posted on: 01/20/2020

Office Manager
Description: The Optical Assistant Manager performs all the duties required of a dispensing optician, in addition to managerial duties. This br position is responsible for interacting with customers, confirming (more...)
Company: EyeCare Partners
Location: Apache Junction
Posted on: 01/20/2020

Director of Human Resources
Description: A highly successful restaurant group in the SCOTTSDALE AREA IS seeking a strategic and energetic DIRECTOR OF HUMAN RESOURCES for their local office. An enthusiastic, self-motivated
Company: HORIZON HOSPITALITY - Strategic Recruitment & Tale
Location: Scottsdale
Posted on: 01/20/2020

Manager, Member Outreach Retention
Description: Manager, Member Outreach Retention Position Purpose: The Member Retention Outreach Manager will play an important role on our expanding Medicare call center retention team. This position is vital (more...)
Company: Centene
Location: Tempe
Posted on: 01/20/2020

Project Manager - Scrum / Agile
Description: IntraEdge has two urgent needs in Scottsdale for Enterprise Project Managers with Agile Scrum experience. These are long-term contracts that might have the opportunity to go full-time with the client. (more...)
Company: IntraEdge
Location: Scottsdale
Posted on: 01/20/2020

Business Office Manager
Description: Healthy Futures is seeking a business office manger. This is a full-time job share position, 4-5 days per
Company: Healthy Futures AZ
Location: Scottsdale
Posted on: 01/20/2020

Audit Manager - Professional Practices
Description: Purpose of JobWe are seeking a talented Audit Manager - Professional Practices for our San Antonio, TX, Plano, TX, or Phoenix facilities. br br Purpose of the Job br br This role will support (more...)
Company: USAA
Location: Waddell
Posted on: 01/20/2020

Audit Manager - Professional Practices
Description: Purpose of JobWe are seeking a talented Audit Manager - Professional Practices for our San Antonio, TX, Plano, TX, or Phoenix facilities. br br Purpose of the Job br br This role will support (more...)
Company: USAA
Location: Sun City West
Posted on: 01/20/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Chandler RSS job feeds