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Product Manager 5

Company: Wells Fargo
Location: Chandler
Posted on: March 27, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital and contact centers.

The Product Manager 5 role within the CRV Program Team will be responsible for Agile Product Ownership and the development of tools, workflows and experiences that drive the banker and customer experience through enhancements of the CRV Platform. The ideal candidate should be recognized for having expertise in a complex, technical and unique product/service and for depth of understanding of potential synergies and opportunities enterprise-wide.

Specific responsibilities include:


  • Responsible for overall product management and strategic focus for highly technical/complex/diverse products and services.
  • Work with the CRM Program and other partners to design, prioritize and execute against a multi-year roadmap.
  • Responsible for partnering with technology and design to discover, define and integrate requirements for applications/tools that create efficiencies for the team member experience.
  • Engage with partners from other channels and groups to ensure features are built in a way that regulatory requirements are met, procedures are consistent with business workflows, risk and systems and features are built to allow for other entities to use without rebuilding.
  • Represent the team members and customers best interests in the design, development and enhancement of Customer Relationship View
  • Consult with management and key stakeholders to prioritize initiatives and enhancements that improve product/application features and functionality.
  • Look at industry trends and customer feedback to brainstorm on features.
  • Create prescribed project documentation e.g., Epics, Features, Stakeholder documentation
  • Lead the development and execution of complex digital business plans, programs and initiatives which have significant line of business and may have impact across the Enterprise.
  • Develops digital strategy for product/functionality/experience area and may influence digital strategy for business line.
  • Mentors lower level staff.
  • May directly manage 1-2 product managers/analysts and/or lead virtual/cross-business teams.
  • Partner with Value Stream leaders, business stakeholders and analytics teams to continually evaluate and monitor KPIs (and relevant performance measures) and identify areas of incremental business value.
  • Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isnt agreement amongst stakeholders, knowing how to negotiate and when to escalate to his/her leaders
  • Develop strong, working relationships with peer roles needed to help achieve success (CRM Strategy team, CRM Analytics leader, CRM Platform leader, Value Stream leaders, etc.)


    Required Qualifications


    • 10+ years of experience in one or more of the following: Product management, product development, strategic planning, process management, change delivery or agile product owner
    • 2+ years of Agile experience
    • 2+ years of Salesforce experience


      Desired Qualifications


      • Excellent verbal, written, and interpersonal communication skills
      • Experience communicating and presenting complex information to multiple levels of the organization
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
      • Ability to exercise independent judgment to identify and resolve problems
      • Experience successfully escalating complex issues and tracking follow-through to completion
      • Ability to coordinate, lead and facilitate group meetings
      • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
      • Microsoft Visio experience
      • Strong analytical skills with high attention to detail and accuracy
      • Community banking experience
      • Experience defining and/or developing business initiatives that require integration of multiple technology systems


        Other Desired Qualifications


        • Experience working with 3rd party vendors and contractors.
        • Excellent problem solving and analytic capabilities utilized to identify root cause improvement opportunities, as well as designing approaches to address those issues


          Job Expectations


          • Ability to travel up to 25% of the time
          • Willingness to work on-site at stated location on the job opening


            Street AddressNC-Charlotte: 401 S Tryon St - Charlotte, NCDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Chandler , Product Manager 5, Executive , Chandler, Arizona

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