Customer Success Manager - Chandler, AZ
Company: Faithlife
Location: Chandler
Posted on: February 25, 2021
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Job Description:
Customer Success Managers are able to deliver the optimal blend
of sales, service, and customer advocacy. The Customer Success
Manager (CSM) is responsible for driving customer growth, adoption,
retention, expansion and success with Faithlife Church Products
Platform. This individual must be comfortable consulting, servicing
and selling to a variety of customers within the Church Market. The
CSM should be able to articulate the value of Church Products to
inspire and support customer adoption and expansion. He/she will
build and maintain positive relationships with multiple roles
within their assigned customers.Requirements* You have a minimum of
3 years account management and/or sales experience from a high tech
company-ideally with Marketing/Sales Automation, CRM or related
applications in a SaaS environment* Self-motivated, proactive team
player with innovative ideas to inspire client loyalty and
adoption* Strong interpersonal skills and experience initiating and
building positive relationships* Excellent individual and group
presentation, written, and oral communication skills* Strong
organizational and time management skills with the ability to
manage multiple projects simultaneously* Tech Savvy, able to learn
no programs and processes, adapt and integrate these new items into
workflow* Ability to function in an extremely high volume, forever
evolving new business environment while always maintaining a smile
and positive dispositionDesired Qualifications* Telemarketing,
telesales, or other marketing support experience in a technology
company* Master of providing customer service* 2+ years experience
in customer success* Agile, able to change work flow on the fly and
adapt to customer needs and business changes on a day by day basis*
Great understanding of our products and target audience* Familiar
with the Christian market* Experience selling to, or working with,
a Christian demographicBenefitsFaithlife is a tech company
committed to the Church. We build the world's premier Bible study
software, along with an entire line of resources for Christian
living Faithlife.com (an online community that connects Christians
from all around the world), Proclaim (a cloud-based church
presentation tool), Faithlife TV (video streaming service), the
Faithlife Study Bible (the world's most advanced study Bible), and
more.The Company is frequently nominated for various 'Best Places
to Work' awards and strives to give its employees an awesome and
fulfilling work experience in a casual, yet fast-paced work
environment. In addition to competitive compensation and benefits,
Faithlife offers many unique benefits like flexible vacation
scheduling, free espresso and soda, and an outdoor center with a
kayak, snowshoes and even a couple of mopeds that employees can
borrow!This position is located in Chandler, AZ
Keywords: Faithlife, Chandler , Customer Success Manager - Chandler, AZ, Executive , Chandler, Arizona
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