Customer Success Manager - Chandler, AZ

Company: Faithlife
Location: Chandler
Posted on: February 25, 2021

Job Description:

Customer Success Managers are able to deliver the optimal blend of sales, service, and customer advocacy. The Customer Success Manager (CSM) is responsible for driving customer growth, adoption, retention, expansion and success with Faithlife Church Products Platform. This individual must be comfortable consulting, servicing and selling to a variety of customers within the Church Market. The CSM should be able to articulate the value of Church Products to inspire and support customer adoption and expansion. He/she will build and maintain positive relationships with multiple roles within their assigned customers.Requirements* You have a minimum of 3 years account management and/or sales experience from a high tech company-ideally with Marketing/Sales Automation, CRM or related applications in a SaaS environment* Self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption* Strong interpersonal skills and experience initiating and building positive relationships* Excellent individual and group presentation, written, and oral communication skills* Strong organizational and time management skills with the ability to manage multiple projects simultaneously* Tech Savvy, able to learn no programs and processes, adapt and integrate these new items into workflow* Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive dispositionDesired Qualifications* Telemarketing, telesales, or other marketing support experience in a technology company* Master of providing customer service* 2+ years experience in customer success* Agile, able to change work flow on the fly and adapt to customer needs and business changes on a day by day basis* Great understanding of our products and target audience* Familiar with the Christian market* Experience selling to, or working with, a Christian demographicBenefitsFaithlife is a tech company committed to the Church. We build the world's premier Bible study software, along with an entire line of resources for Christian living Faithlife.com (an online community that connects Christians from all around the world), Proclaim (a cloud-based church presentation tool), Faithlife TV (video streaming service), the Faithlife Study Bible (the world's most advanced study Bible), and more.The Company is frequently nominated for various 'Best Places to Work' awards and strives to give its employees an awesome and fulfilling work experience in a casual, yet fast-paced work environment. In addition to competitive compensation and benefits, Faithlife offers many unique benefits like flexible vacation scheduling, free espresso and soda, and an outdoor center with a kayak, snowshoes and even a couple of mopeds that employees can borrow!This position is located in Chandler, AZ

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