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GCO Business Operations Manager

Company: PayPal
Location: Chandler
Posted on: January 9, 2022

Job Description:

Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We're a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We're guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

This role is part of a team that support the Global Customer Operations organization by developing and delivering effective and efficient communication to employees around the world. This role is responsible for supporting the GCO leadership team to communicate effectively with their teams. In addition, the successful candidate will lead communications for global projects and support their other regional and employee communication colleagues with strategic projects. The role requires an ability to interact professionally with senior level executives and their teams. We are looking for a positive individual with high energy and an enablement mindset to invest in the success of the business and the Global Customer Operations organization. This position requires the individual to exercise excellent judgment and have the initiative to operate in a self-sufficient manner. He/she will have a high degree of flexibility, can operate effectively in a very fast-moving environment and has a strong ability to multi-task and solve expeditiously.

Title: Global Customer Operations Internal Communication Manager
Grade: 25
Reports to: Global Customer Operations (GCO) Business Operations Senior Manager
Primary Job Responsibilities:
This role is part of a team that support the Global Customer Operations organization by developing and delivering effective and efficient communication to employees around the world. This role is responsible for supporting the GCO leadership team to communicate effectively with their teams. In addition, the successful candidate will lead communications for global projects and support their other regional and employee communication colleagues with strategic projects.
The role requires an ability to interact professionally with senior level executives and their teams. We are looking for a positive individual with high energy and an enablement mindset to invest in the success of the business and the Global Customer Operations organization. This position requires the individual to exercise excellent judgment and have the initiative to operate in a self-sufficient manner. He/she will have a high degree of flexibility, can operate effectively in a very fast-moving environment and has a strong ability to multi-task and solve expeditiously.
Job Requirements:

  • Develop and support the overall execution of a Global Communications Strategy for GCO, ensuring messages are efficient and effective, and delivered in a timely manner.
  • Support the local Functional Directors with their messaging and communications plans, aligning with the overall GCO communications strategy and approach.
  • Support change management initiatives by developing effective communication plans that inform and support the leadership team to effectively communicate and explain the change and bring their teams through the change curve empathetically.
  • Partner with colleagues in the employee communications team to align GCO communications to company messaging and timing.
  • Develop processes for managing content delivery across a range of communication channels and for identifying the right channels for communications.
  • Co-ordinate the development of newsletters and web site content.
  • Produce and circulate communications to support key Global Customer Operations events and initiatives.
  • Proactively manage internal communication calendars that include all major milestones.
  • Regularly measure the effectiveness of communication activities and plans through both qualitative and quantitative feedback, making changes and updates accordingly
  • Provide global back up to the other members of the Global Customer Operations Communication team on an ad hoc basis.
  • Provide on-call communication support to our regional safety and security teams for emergency events.
    • Drive awareness of Diversity, Inclusion, Equity and Belonging strategy and the work of the employee resource groups through leader communication messaging.
    • Support Global Customer Operation Leaders with communication materials aligned to the execution of the employee feedback and survey plansCompetencies:
      • Written communications
      • Drive for Results
      • Comfort around higher management
      • Motivating Others
      • Listening
      • Timely Decision Making
      • Managing and Measuring Work
      • DelegationKnowledge and Proficiencies:
        • Fluent written and spoken English.
        • You display a strong work ethic, are able to multi-task and prioritize projects, tasks and assignments while maintaining consistent high standards and sometimes working to tight deadlines.
        • You are an effective communicator with a natural flair for detail and accuracy and the skill to collaborate with colleagues to share effective communications skills and techniques.
        • Demonstrated ability to solve problems and work collaboratively
        • Excellent organizational, communication and interpersonal skills.
        • Ability to direct and motivate others.
        • Ability to lead through vision and values.
        • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
        • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
        • Experience with digital communications strategies. Education requirements:
          • Bachelor Degree in Business or Communications or equivalent work experience required.
            For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal's 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

            PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

            R0082163

Keywords: PayPal, Chandler , GCO Business Operations Manager, Executive , Chandler, Arizona

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