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Regional Sales Manager, Wholesale

Company: Carrington Mortgage Services, Mortgage Lending Div
Location: Chandler
Posted on: January 12, 2022

Job Description:

Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.

Our Mortgage Lending Division is becoming an industry leader by providing competitive mortgage products within our Retail and Wholesale lines of business. We deliver a superior customer experience by meeting individual needs, focusing on financial education, ensuring that our loans close on time and making the entire process as easy as possible. We're always building our mortgage business with our customers in mind. Join us.

Given our continuing growth in our wholesale channel, CMS is expanding its leadership team. We are looking for a Regional Sales Manager to expand our NON QM team in the West.

Responsible for the management of a team of Account Executives and broker relationship development within
the assigned Sales region with a focus of selling Carrington Specialty Products (non-agency) and services.
Responsible for meeting sales goals and working with operations to close loans in a timely manner and resolve
any issues that may arise. Identify and recruit new Account Executives. Perform all duties in accordance with
company policies and procedures and all state and federal regulations.


--- Carries out supervisory/management responsibilities in accordance with the organization's policies and
applicable laws, including hiring and training employees; planning, assigning and directing work;
monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving
--- Responsible for recruiting, directing, training, developing and motivating Account Executives.
--- Manage and coach direct reports to achieve division objectives, including establishing appropriate
timelines, monitoring progress, and maintaining effective communication with direct reports.
--- Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with
brokers and setting up new broker relationships.
--- Provide oversight to Account Executives in communicating changes in Carrington loan programs, rates
and/or policies to mortgage brokers.
--- Supervise loan submission, maintain high levels of service, and manage for high quality and timely results
within an assigned sales region.
--- Responsible for achieving sales goals on a monthly, quarterly, and annual basis.
--- Analyzes production statistics and results routinely to identify opportunities for increasing and improving
performance across assigned team.
--- Prepare daily, weekly, and monthly production projections and report projections/findings to management.
--- Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and
broker/contact records they are soliciting.
--- Review and validate completeness of new broker applications submitted.
--- Resolves any sales or operational issues that may arise in the most efficient manner and in line with
company guidelines.
--- Partner with operations staff to ensure expedient process of file flow.
--- Responsible for communicating, implementing and maintaining marketing strategies and policy and
procedure changes within assigned region.
--- Ensure that all sales activities and operations are performed in compliance with local, state and federal
lending regulations and laws governing business operations.
--- Participate in the development and facilitation of training and presentations for sales meetings, training
sessions, etc.
--- Assists senior sales leadership in the budgeting process and development of regional goals.
--- May attend and represent Carrington at trade shows or industry meetings.
--- Work a flexible schedule and travel as necessary.
--- Perform other duties as assigned


--- Excellent knowledge of non-agency lending
--- Excellent knowledge of the mortgage origination process
--- Expert knowledge of, FHA, VA and conventional lending policies and practices
--- Expert knowledge of FHA, VA, USDA, conventional, and non-agency lending guidelines
--- Knowledge of state and federal lending regulations
--- Complete understanding of credit, title, escrow, underwriting, loan processing and closing functions
--- Strong working knowledge of Carrington policies, procedures, guidelines and organization structure
--- Knowledge of underwriting guidelines and investor requirements generally in the mortgage industry with
ability to learn the Carrington specific policies
--- Ability to learn Carrington's loan origination system if new to the company
--- Ability to learn quickly and retain information about Carrington, its sales process flow, its products and
the specialty lending industry
--- Ability to follow CMS Mortgage Lending loan protocols
--- Demonstrated sales performance and management
--- Excellent verbal, written and communications skills
--- Excellent organizational skills with ability to adapt quickly and effectively to change
--- Strong and proven decision making and problem solving ability
--- Excellent customer service
--- Excellent leadership and management skills
--- Knowledge of Encompass or equivalent loan origination system, or ability to learn it
--- Knowledge of Customer Relationship Management (CRM) systems, or ability to learn it
--- Ability to proactively address and resolve interpersonal conflict
--- Ability to understand complex problems and to collaborate and explore alternative solutions
--- Familiarity with MS Office Suite (Word, Excel, PowerPoint)
--- Bachelor's degree or equivalent work experience
--- 5 - 10+ years' experience in mortgage origination, preferably in a multi-state company
--- Previous management / supervisory experience is required, preferably in a sales organization.
--- Minimum 2 years in government mortgage experience
--- Current Mortgage Loan Originator (MLO) License from NMLS required in applicable state jurisdictions.

EEO/AAP Employer

Keywords: Carrington Mortgage Services, Mortgage Lending Div, Chandler , Regional Sales Manager, Wholesale, Executive , Chandler, Arizona

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