Regional Sales Manager, Wholesale
Company: Carrington Mortgage Services, Mortgage Lending Div
Posted on: January 12, 2022
Carrington maintains the necessary infrastructure to ensure
stability and maximize value during any market cycle. We are a
fully integrated mortgage company supporting our customers by
providing a broad range of real estate services encompassing nearly
all aspects of single family residential real estate transactions
in the United States.
Our Mortgage Lending Division is becoming an industry leader by
providing competitive mortgage products within our Retail and
Wholesale lines of business. We deliver a superior customer
experience by meeting individual needs, focusing on financial
education, ensuring that our loans close on time and making the
entire process as easy as possible. We're always building our
mortgage business with our customers in mind. Join us.
Given our continuing growth in our wholesale channel, CMS is
expanding its leadership team. We are looking for a Regional Sales
Manager to expand our NON QM team in the West.
Responsible for the management of a team of Account Executives and
broker relationship development within
the assigned Sales region with a focus of selling Carrington
Specialty Products (non-agency) and services.
Responsible for meeting sales goals and working with operations to
close loans in a timely manner and resolve
any issues that may arise. Identify and recruit new Account
Executives. Perform all duties in accordance with
company policies and procedures and all state and federal
ESSENTIAL DUTIES AND RESPONSIBILITIES:
--- Carries out supervisory/management responsibilities in
accordance with the organization's policies and
applicable laws, including hiring and training employees; planning,
assigning and directing work;
monitoring performance; rewarding and disciplining employees;
addressing complaints; and resolving
--- Responsible for recruiting, directing, training, developing and
motivating Account Executives.
--- Manage and coach direct reports to achieve division objectives,
including establishing appropriate
timelines, monitoring progress, and maintaining effective
communication with direct reports.
--- Mentor, coach, and assist Account Executives in building &
maintaining exceptional relationships with
brokers and setting up new broker relationships.
--- Provide oversight to Account Executives in communicating
changes in Carrington loan programs, rates
and/or policies to mortgage brokers.
--- Supervise loan submission, maintain high levels of service, and
manage for high quality and timely results
within an assigned sales region.
--- Responsible for achieving sales goals on a monthly, quarterly,
and annual basis.
--- Analyzes production statistics and results routinely to
identify opportunities for increasing and improving
performance across assigned team.
--- Prepare daily, weekly, and monthly production projections and
report projections/findings to management.
--- Ensure that Account Executives are updating CRM system with
sales activities, marketing efforts, and
broker/contact records they are soliciting.
--- Review and validate completeness of new broker applications
--- Resolves any sales or operational issues that may arise in the
most efficient manner and in line with
--- Partner with operations staff to ensure expedient process of
--- Responsible for communicating, implementing and maintaining
marketing strategies and policy and
procedure changes within assigned region.
--- Ensure that all sales activities and operations are performed
in compliance with local, state and federal
lending regulations and laws governing business operations.
--- Participate in the development and facilitation of training and
presentations for sales meetings, training
--- Assists senior sales leadership in the budgeting process and
development of regional goals.
--- May attend and represent Carrington at trade shows or industry
--- Work a flexible schedule and travel as necessary.
--- Perform other duties as assigned
ESSENTIAL KNOWLEDGE, SKILLS & LICENSES:
--- Excellent knowledge of non-agency lending
--- Excellent knowledge of the mortgage origination process
--- Expert knowledge of, FHA, VA and conventional lending policies
--- Expert knowledge of FHA, VA, USDA, conventional, and non-agency
--- Knowledge of state and federal lending regulations
--- Complete understanding of credit, title, escrow, underwriting,
loan processing and closing functions
--- Strong working knowledge of Carrington policies, procedures,
guidelines and organization structure
--- Knowledge of underwriting guidelines and investor requirements
generally in the mortgage industry with
ability to learn the Carrington specific policies
--- Ability to learn Carrington's loan origination system if new to
--- Ability to learn quickly and retain information about
Carrington, its sales process flow, its products and
the specialty lending industry
--- Ability to follow CMS Mortgage Lending loan protocols
--- Demonstrated sales performance and management
--- Excellent verbal, written and communications skills
--- Excellent organizational skills with ability to adapt quickly
and effectively to change
--- Strong and proven decision making and problem solving
--- Excellent customer service
--- Excellent leadership and management skills
--- Knowledge of Encompass or equivalent loan origination system,
or ability to learn it
--- Knowledge of Customer Relationship Management (CRM) systems, or
ability to learn it
--- Ability to proactively address and resolve interpersonal
--- Ability to understand complex problems and to collaborate and
explore alternative solutions
--- Familiarity with MS Office Suite (Word, Excel, PowerPoint)
EDUCATION AND/OR EXPERIENCE:
--- Bachelor's degree or equivalent work experience
--- 5 - 10+ years' experience in mortgage origination, preferably
in a multi-state company
--- Previous management / supervisory experience is required,
preferably in a sales organization.
--- Minimum 2 years in government mortgage experience
--- Current Mortgage Loan Originator (MLO) License from NMLS
required in applicable state jurisdictions.
Keywords: Carrington Mortgage Services, Mortgage Lending Div, Chandler , Regional Sales Manager, Wholesale, Executive , Chandler, Arizona
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