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Deputy Project Manager - COVID-19 Contact Tracing - (Remote, AZ)

Company: AM LLC
Location: Chandler
Posted on: January 12, 2022

Job Description:

Overview:AM LLC has immediate openings for full time Deputy Project Managers to support Arizona state and local COVID-19 Contact Tracing programs. No travel required. This is a remote position and employees will work from a home office but prefered residence within Arizona, US.Responsibilities:In collaboration with the Project Manager; allocates cases and contacts and tasks to the team; provides oversight of team operations and performance; ensures compliance with client guidelines and protocols and shares feedback and best practices with the client.Conduct orientation for new hires and support onboarding according to company s policies and procedures.Provide guidance to Senior Case Navigators (supervisors) to ensure that case interview activities are conducted according to applicable protocols, policies and procedures.Liaise with AM LLC training team to assess gaps and formulate interventions for efficiency.Work with AM LLC project manager to implement appropriate Quality Assurance interventions and assist with ongoing program evaluation and monitoring.Provide leadership with ongoing feedback on protocols, data collection instruments and systems to enhance their effectiveness and efficiency in meeting Call Center objectives.Coordinate the unit s schedules and provide daily, remote supervision and troubleshooting.Track daily and weekly progress of direct reports.Perform quality assurance through listening in on calls or to recordings of calls and providing feedback to the team as well as participating in quality improvement conversations with supervisors.Establish agency COVID metrics that provide operational direction to senior leadership.Builds relationships at all levels of the organization, as well as external health authority, community partners and non-profits.Comfortable dealing with ambiguity and enjoy working on different problems every day.Qualifications:Educational Requirements:Bachelor's degree or equivalent license/certification in a health-science field, masters degree.1 year of project and operations management is preferred.General Requirements:Six months experience with disease surveillance or contact tracing of communicable diseases, preferably for Covid-19.Experience managing fast-paced projects and tracking project life-cycles.Experience within a healthcare setting.Proficiency in data management systems and applications.Proficiency in using Google Suite.Ability to exhibit a professional, positive attitude and work ethic.Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.Ability to show empathy to distressed individuals.Excellent organizational and communication skills.Ability to speak, read, and write English.Critical thinking and sound judgment required.Ability to handle confidential information with discretion and professionalism.Proficiency with computers.Technology Requirements:PC with Windows 10 or Mac with Mac OS 10.15 or newerAntivirus Protection: Windows Defender and Windows Firewall, for Mac Antivirus Protection: SophosPersonal mobile deviceA headset is recommendedMust have a quiet, dedicated workspaceUser provided home high-speed network connectionMust be on camera for all meetings#IND123#LI-MW1Note: Due to the high volume of applicants, we may be unable to respond to telephone or email inquiries, but we are reviewing and considering all applications in the order in which they were submitted on a rolling basis.

Keywords: AM LLC, Chandler , Deputy Project Manager - COVID-19 Contact Tracing - (Remote, AZ), Executive , Chandler, Arizona

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