Center Manager
Company: Wax Center Partners
Location: Chandler
Posted on: May 16, 2022
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Job Description:
Wax Center Partners is one of European Wax Center's most
respected and fastest-growing ownership groups and we are looking
for an exceptional individual to join our team as a Center
Manager.
Who are we looking for?
Candidates must be outgoing, enterprising, personable, and have the
ability to multi-task in a fast-paced, dynamic, customer service,
and sales-oriented environment. If you share our passion for
consistently exceeding guest expectations, like an environment that
rewards great performance, and want to become an integral part of a
top-performing team in the European Wax Center family, then this is
the place for you!
A Day in the Life: Guest Experience
- Ensures the center exceeds guests' expectations by delivering an
inviting and memorable guest experience with every guest that walks
in the door.
- Creates guest intimacy with each transaction, building brand
loyalty and creating a guest for life. Promotes sharing her
experience with friends.
- Trains Associates to establish trust and builds guest confidence
by becoming experts in package sales and products. Becomes our
guest's trusted advisor.
- Ensures that all guest transactions are handled in a friendly and
efficient manner leaving a positive lasting impression.
Sales Leadership
- Produces results. Manages productive center shifts to ensure the
center meets and exceeds sales goals. Lead Associates to do the
same by embracing, practicing, and coaching all guest experience
behaviors. Partners with Regional Manager to take smart risks and
seek creative value-added solutions to challenges.
- Takes ownership and accountability for creating a positive work
environment that increases productivity and reduces turnover.
- Communicates business goals and priorities to maximize Associate
performance, increase sales opportunities and profitability.
- Celebrates positive Associate performance and partners with
Regional Manager to identify performance opportunities for ongoing
feedback and development.
- Maintains presence through effective floor sales leadership
ensuring staff coverage in all areas of the center.
- Analyzes business reports and provides insight to the Regional
Manager in order to leverage talent accordingly.
Talent Management
- Routinely recruits and presents quality candidates who reflect
the EWC brand and will deliver the desired results.
- Motivates and trains all Associates through brand programs in
sales, guest service, and product knowledge.
- Understands and communicates the company's vision and core values
to promote teamwork, and partner in building a team focused on
driving the growth of the center.
- Coaches Associates to excel and build their skills using company
assessment tools.
- Maintains an open center environment where Associates are free to
express their concerns and feelings without the fear of retaliation
or ill will.
- Motivates Associates to take action to achieve sales goals and
drive positive results daily.
- Demonstrates professional written and verbal communication when
engaging in all business transactions with guests, Associates, and
Corporate Office.
- Communicates effectively with the Regional Manager, Associates,
and peers, including the cascade of information necessary to manage
the business.
Visual Management
- Coaches and directs Associates on the implementation of visual
marketing guidelines and ensures compliance with the company
standards.
- Implements all promotional and visual marketing moves as
directed.
- Ensures the center is neat, clean, and organized, the lobby is
filled to the correct capacity and all products and marketing are
represented as directed.
- Maintains all brand visual and cleanliness standards.
Operational Management
- Ensures compliance with company standards per the Center
Operations User Guide.
- Manages and adjusts schedules and daily tasks to meet business
goals.
- Ensures all areas of the Center, including the storage room and
desk are neat, clean, organized, and operating to company
standard.
- Follows all safety standards to ensure a safe work
environment.
What we offer:
- A highly competitive compensation package (salary plus monthly
and annual incentives).
- Great benefits (health, dental, vision).
- Mobile phone stipend.
- Positive work/life balance.
- Opportunities for professional growth.
- A wonderful culture and an amazing support team to ensure your
success!
Salary: Starting at $60,000 + bonus potential
Visit us at www.waxcenterpartners.com and discover how the European
Wax Center is committed to "Revealing Beautiful Skin."
PI176803552
Keywords: Wax Center Partners, Chandler , Center Manager, Executive , Chandler, Arizona
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