Center Manager

Company: Wax Center Partners
Location: Chandler
Posted on: May 16, 2022

Job Description:

Wax Center Partners is one of European Wax Center's most respected and fastest-growing ownership groups and we are looking for an exceptional individual to join our team as a Center Manager.

Who are we looking for?
Candidates must be outgoing, enterprising, personable, and have the ability to multi-task in a fast-paced, dynamic, customer service, and sales-oriented environment. If you share our passion for consistently exceeding guest expectations, like an environment that rewards great performance, and want to become an integral part of a top-performing team in the European Wax Center family, then this is the place for you!

A Day in the Life: Guest Experience
- Ensures the center exceeds guests' expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
- Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing her experience with friends.
- Trains Associates to establish trust and builds guest confidence by becoming experts in package sales and products. Becomes our guest's trusted advisor.
- Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.
Sales Leadership
- Produces results. Manages productive center shifts to ensure the center meets and exceeds sales goals. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors. Partners with Regional Manager to take smart risks and seek creative value-added solutions to challenges.
- Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.
- Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
- Celebrates positive Associate performance and partners with Regional Manager to identify performance opportunities for ongoing feedback and development.
- Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.
- Analyzes business reports and provides insight to the Regional Manager in order to leverage talent accordingly.

Talent Management
- Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.
- Motivates and trains all Associates through brand programs in sales, guest service, and product knowledge.
- Understands and communicates the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.
- Coaches Associates to excel and build their skills using company assessment tools.
- Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
- Motivates Associates to take action to achieve sales goals and drive positive results daily.
- Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates, and Corporate Office.
- Communicates effectively with the Regional Manager, Associates, and peers, including the cascade of information necessary to manage the business.

Visual Management
- Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance with the company standards.
- Implements all promotional and visual marketing moves as directed.
- Ensures the center is neat, clean, and organized, the lobby is filled to the correct capacity and all products and marketing are represented as directed.
- Maintains all brand visual and cleanliness standards.

Operational Management
- Ensures compliance with company standards per the Center Operations User Guide.
- Manages and adjusts schedules and daily tasks to meet business goals.
- Ensures all areas of the Center, including the storage room and desk are neat, clean, organized, and operating to company standard.
- Follows all safety standards to ensure a safe work environment.

What we offer:
- A highly competitive compensation package (salary plus monthly and annual incentives).
- Great benefits (health, dental, vision).
- Mobile phone stipend.
- Positive work/life balance.
- Opportunities for professional growth.
- A wonderful culture and an amazing support team to ensure your success!

Salary: Starting at $60,000 + bonus potential

Visit us at www.waxcenterpartners.com and discover how the European Wax Center is committed to "Revealing Beautiful Skin."


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Keywords: Wax Center Partners, Chandler , Center Manager, Executive , Chandler, Arizona