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Technology Director

Company: Wells Fargo
Location: Chandler
Posted on: June 21, 2022

Job Description:

About this role:Wells Fargo is seeking a Technology Director to join The Technology Enablement & Pipeline (TE&P) team within the Chief Technology Office (CTO) is responsible for product ownership, engineering & delivery, and operational support of the Continuous Integration and Continuous Delivery (CI/CD) pipeline, products and solutions. Our vision is to provide a superior Developer Experience by delivering a CI/CD pipeline that can routinely and predictably build and deploy reliable and performant software while enabling speed to market in a safe and sustainable way.We are hiring a Technology Director to lead the Operations group within the TE&P organization reporting directly to the TE&P CIO. This position will be responsible for leading and managing resources who are engaged in Level 2/3 support across the suite of CICD tools, as well as, leading the Platform Support team. As a senior leader in the TE&P organization, this position is also responsible for helping drive the future direction of the Developer Experience, including the CICD pipeline and solutions and deployment to the cloud.In this role, you will:Manage a team of engineering managers and engineering leadsFocus on delivering commitments aligned to enterprise strategic prioritiesBuild support for strategies with business and technology leadersGuide development of actionable roadmaps and plansIdentify opportunities and strategies for continuous improvement of software engineering practicesProvide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providersIdentify financial management and strategic resourcingSet risk management guidelines and partner with stakeholders to implement key risk initiativesDevelop strategies for hiring engineering talentLead implementation of projects and encourage engineering innovationCollaborate and influence all levels of professionals including more experienced managersLead team to achieve objectivesInterface with external agencies, regulatory bodies or industry forumsManage allocation of people and financial resources for Technology Strategic LeadershipDevelop and guide a culture of talent development to meet business objectives and strategyKey Responsibilities Include: Manage a US-based team of 100+ Technology Operations and Platform Managers and Engineers including full-time, managed resources, and non-managed resources in an agile environment. Provide operational oversight for a similar sized India-based organization.Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology operationsOrchestrate frontline support for 2000+ applications that run on the CICD pipeline, comprising -the CI/CD product service offering (GitHub, Jenkins, TFS, Artifactory, Urban Code Deploy, Sonar, CheckMarx, BlackDuck). -Drive key strategic initiatives associated with infrastructure availabilityResponsible for maintaining Platform Service and Availability on which the tools run. - - -Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managedIdentify and recommend opportunities for technology operations process improvement and development, owning service optimization and continued SLA improvement. This includes responsibility for Support Ticket Analysis activities and outcomes that lead to ticket avoidance for all of TE&P Operations.Lead with engineering mindset and apply that skill and knowledge to daily operations.Engage in TE&P CI/CD product strategy development and subsequent implementation of roadmap, ensuring inclusion of non-functional requirements and production readiness.Partner and influence TE&P product and engineering teams to ensure effective solution analysis, prioritization and backlog management, development, testing, implementation, and maintenance of features specific to Operational support.Collaborate with and influence all Line of Business (LOB) CIOS and application engineering teams for delivery of all TE&P services and capabilitiesLeverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the BusinessManage backups, recovery and ensure recovery includes periodic tests to ensure business continuityRequired Qualifications, US:8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education4+ years of Management experienceDesired Qualifications:4+ years of Agile experience3+ years of experience with secure DevOps and deployment automation to cloud environmentsFirsthand experience in application developmentKnowledge and understanding of system development, system lifecycle development, system architecture and hardwareAbility to assess issues, make quick decisions, implement solutions, and influence changeProven ability to organize, coordinate, motivate, and lead a large team of managers and engineers across varying time zoneEffectively able to partner with, and guide, offshore resources either directly or indirectly (via offshore management team)Superior client communication skills needed to manage high numbers of concurrent escalations directly, and through activating resources.Thorough sense/understanding of prioritization between clients, resources, and management to effectively handle daily operations.Ability to effectively communicate with all levels to achieve required goals (i.e. management for escalation, reporting, promotion, OR direct reports for motivation, direction, guidance) - - -Ability to appropriately balance "need-to-know" information to a management level, as well as to a direct resource level -Ability to react logically, calmly, and effectively under extreme pressure.Effectively seeks and utilizes alternate routes when briefly halted or delayed via standard proceduresSuperior skills with organization and follow-up to ensure that important needs are addressed and resolvedHigh self-motivation skills to assume responsibility for important tasks whether specifically directed or notExperience identifying key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolutionContinuous Integration and Continuous Delivery (CI/CD) experienceDevSecOps experiencePrivate and Public Cloud experienceJob Expectations:Ability to work additional hours as neededAbility to work outside of regular business hoursAbility to travel up to 5% of the timePay Range$207,900.00 - $431,900.00 AnnualBenefits Information about Wells Fargo's employee benefitsWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: -All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Wells Fargo, Chandler , Technology Director, Executive , Chandler, Arizona

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