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Claims Manager-Liability Non Injury

Company: National General Insurance
Location: Chandler
Posted on: June 21, 2022

Job Description:

Job Summary: The Associate Manager develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews. This position will be a hybrid position reporting to the Chandler, AZ location. Key Responsibilities:

  • Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
  • Defines, analyzes, and tracks department, section, and/or unit measures
  • Analyzes unit reports and supports the achievement of business unit objectives
  • Oversees the resolution of highly complex customer conflicts or issues
  • Oversees the negotiation of highly complex claim settlements
  • Oversees response to highly complex arbitrations contentions
  • Manages and oversees performance of vendors
  • Frequently participates in special projects as a subject matter expertSupervisory Responsibilities: This job does have supervisory duties Preferred Qualifications: Education and Experience
    • Bachelor's Degree or equivalent
    • 5 or more years of related experienceCertificates, Licenses, Registrations
      • NoneFunctional Skills
        • Applies highly advanced knowledge of insurance policy, coverage, and regulation
        • Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
        • Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
        • Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis
        • Applies highly advanced negotiation and/or arbitration skills
        • Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships

Keywords: National General Insurance, Chandler , Claims Manager-Liability Non Injury, Executive , Chandler, Arizona

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