Onsite Project Manager

Company: US Tech Solutions
Location: Chandler
Posted on: June 24, 2022

Job Description:

Job Description(Onsite Project Manager- IT/Engineering Services) --- Implement strategies aligned to the long-term goals of the engagement taking into account business forecast, possible IT stack (ADMS, System Integration, Integrated Engineering Services (IES), SaaS, and IaaS) changes/transformation and learning from the ongoing engagement. --- Ensure orchestration / synchronization across multiple programs towards meeting clients' requirements. --- Drive continual improvements within the team proactively as well as based on feedback received from customers. --- Ensure fit-for-purpose Knowledge Management process is established and institutionalized across onsite and offshore teams. Facilitate cross-program knowledge sharing. --- Identify and improve delivery metrics/measures as needed towards delivering value to the customers and improve customer experience. --- Establish innovative delivery models to maximize benefit delivered to customer.Job Responsibilities --- Forge/strengthen the client-vendor relationship to a client-partner relationship via regular interactions (face-to-face meetings) with onsite client management/decision-making team for increased adoption of US Tech's Information Technology solutions, enabling clients to service their end-customers better and enhancing value delivered. --- Responsible for Delivery assurance of project Revenue and EBITDA Target --- Collaborate seamlessly with US Tech Sales Team and Alliance Partners as required --- Showcase US Tech's service offerings/capabilities and present proactive propositions; help client in decision making process for realization of client's business requirements. --- Act as point of exec level escalation (for senior customers) on the engagement. Invoke necessary measures and controls for corrective actions and appropriately engage with client to keep them informed. --- Seek feedback on the customer experience/satisfaction level (Engagement/Program Satisfaction Index).-CSAT , NPS --- Manage the overall engagement/program, providing leadership cover and steer to US Tech's Project/Sourcing Managers for successful delivery of all projects within the engagement, enabling US Tech's client to meet its commitments to its end-customer. This includes planning, organizing, directing, controlling and evaluating the operations of Information Systems / Information Technology Department. --- Review clients' business requirements with the team towards ensuring that the delivery strategy/plan is aligned appropriately with dependencies, critical paths adequately identified and ensure appropriate work assignment to Managers & project Engineers. --- Review release size/estimation, program/project plans, onsite resource plan and authorize high-level work allocation, Time tracking , Team performance & Invoicing --- Manage engagement / program level risks; review project risks and associated risk treatment plans.Job Requirements --- Bachelor of Engineering (BE / B.Tech / B.S ) --- Agile PMP / Prince 2 / Scrum Certifications --- Relevant technical certifications in SDLC ( Dev , Test , Deploy ,Architecture ) --- Experience in managing large Information Technology (IT- ADMS, SI, IES, IaaS, SaaS) programs/engagements delivered via distributed teams (onsite-offshore model) --- In-depth knowledge of IT products/systems --- Thorough understanding of IT engineering (SDLC) and contracting principles --- Experience in Customer relationship management, preferably in engaging with executive-level customers --- Around 8-10 years, North American experience in customer front-ending will be preferred.Job Details --- Company: US Tech Solutions --- Vacancy Type: Full-time

Keywords: US Tech Solutions, Chandler , Onsite Project Manager, Executive , Chandler, Arizona