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Accounts Receivable Workflow Manager (Hybrid)

Company: Clarivate PLC
Location: Chandler
Posted on: July 31, 2022

Job Description:

Clarivate(tm) is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT.Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us!Clarivate is seeking a new Accounts Receivable Workflow Manager to join our growing, global Accounts Receivable team! As a true subject matter expert, you will assist all collectors with their SFDC queue work, as well to serve as a liaison/first point of escalation for all collectors assigned to them to aid the collectors in achieving resolution for matters that they cannot complete through the normal course of their work. As a change agent, you will manage and continuously improve the process to achieve and maintain targeted performance levels while working with external customers on all receivable activities. Collaborating with sales and customer service teams, you will partner on process improvement initiatives to streamline collection efforts while providing support information to all parties. Assisting your assigned Collector's, you will perform account reconciliations to provide accurate accounting to both internal and external customers, drive Customer Delight, and aid in accurate collections. You will identify any issues that may be inhibiting the Collectors' efforts and will conduct research, assemble accurate customer communication, and improve collection efforts of delinquent accounts in assigned collector portfolios.About You - experience, education, skills, and accomplishments Bachelor's degree AND/OR equivalent work experience Minimum 5 years working in high volume B2B collections environment Minimum 2 years' experience working in order to cash systems (SAP, GetPAID, NetSuite, Salesforce)It would be great if you also had Strong project management skills: ability to manage and execute a variety of competing priorities simultaneously Stellar focus on accuracy and completeness Proven success manipulating data in Excel utilizing formulas, V Look Up, and other advanced functions Extensive Microsoft Office, SAP, GetPAID, NetSuite, and Salesforce experienceWhat will you be doing in this role?... Assist and support in developing, measuring, and reporting on performance trackers, including KPIs and SLAs Create a Weekly Case Management report - assemble appropriate reporting for submission to the Manager, OTC for inclusion in the OTC Monday Case Reporting, ensuring data accuracy CECL - at the beginning of each month, you will run an aging to aid in this calculation. As the date for CECL submission draws near, you will partner with your assigned Collectors to assemble their individual data and ensure accuracy in both the numbers and the categorization, as well as ensure that all notes are comprehensive and support the proposed category. Assist and support development of training and process documentation to support OTC functions and new initiatives Continuously develop and improve your knowledge of the industry and the company knowledge and will always share same with their fellow colleagues Manage Third Party Vendors, collection agency, attorney, escheatment, etc. Perform month-end responsibilities including reporting for Accounts Receivable Handle bankruptcy filings by filing POC's and follow up. Look up all mailed bankruptcy documentation in Pacer and review the AR to confirm if POC is required. Complete all corresponding paperwork received. Oversee the suspension process beginning to end Schedule and facilitate bi-weekly meetings with assigned collectors designed to examine their portfolios and ongoing work, and to guide/assist them with their difficult accounts. Facilitate and serve as Project Manager for Customer A/R meetings with Sales on a bi-weekly to ensure accounts are being addressed and followed up on.Hours of Work This is a hybrid role based out of our US Center of Excellence in Chandler, AZ - The team currently goes onsite two days per week, and works remotely the other three days This is a Monday - Friday opportunity Due to the global nature of our company, there are times we need to take meetings at off-hours due to time zone differencesIt is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

Keywords: Clarivate PLC, Chandler , Accounts Receivable Workflow Manager (Hybrid), Executive , Chandler, Arizona

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