Manager, Quality Assurance-Fraud/AML-Remote

Company: USAA
Location: Chandler
Posted on: August 4, 2022

Job Description:

Purpose of JobWe are currently seeking talented Manager, Quality Assurance for our San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Plano, TX and Charlotte, NC facility. Remote is available.

Manages a team responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. Develops employees through regular coaching and feedback that leads to improved results.Job RequirementsTasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. - - - -
• Follows written risk and compliance policies and procedures for business activities.
• Holds responsibility for recruiting, developing and retaining high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts.
• Manages employee performance and facilitates professional development and career progression.
• Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA.
• Plans, develops, executes and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects.
• Manages, supports, and calibrates to delivers evaluation results and analysis to various stakeholders and internal/external customers.
• Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.
• Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts.
• Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives.
• Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards.
• Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated.
• May serve as the SME for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs.---Minimum Requirements:
  • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
  • 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.
  • 2 years of direct team lead, supervisory or management experience.
  • Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.
  • Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables.
  • Knowledge of federal laws, rules, and regulations, to include: -USA Patriot Act, Bank Secrecy Act (BSA), OFAC/Sanctions.Preferred Experience:
    • 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.
    • Preferred Fraud or AML experience.
    • Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.
    • Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900* (this does not include geographic differential it may be applied based on your work location)Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. - Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. - -Benefits: -At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. - These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. - Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details.Relocation assistance is not available for this position.

Keywords: USAA, Chandler , Manager, Quality Assurance-Fraud/AML-Remote, Executive , Chandler, Arizona