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Communication and Change Management Lead

Company: Wells Fargo
Location: Chandler
Posted on: September 21, 2022

Job Description:

About this role: Wells Fargo is seeking a Communication and Change Management Lead in Consumer & Small Business Banking providing coverage for Branch Banking, Chief Customer Office, CSBB Control, CSBB Diverse Customer Segments, CSBB Operations, CSBB Strategy & Transformation, Consumer Marketing, Deposit Products Group, and Small Business. Learn more about our career areas and lines of business at wellsfargojobs.com.In this role you will: -

  • Lead cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives in support of change management people-readiness activities to prepare marketing and sales platform users and stakeholders for change
  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
  • Review strategic approaches and effectiveness of support function and business performance
  • Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations to prepare impacted audiences to successfully adopt changes
  • Curate voice of customer (VOC) insights to ensure we are placing our user base in the center of what is being designed for them
  • Define and operate feedback forums needed to gather qualitative and quantitative insights from our internal customers
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area and how the work might connect to other groups
  • Offer expert-level written and oral communications and change management practices proven successful with a range of audience sizes from small to large (1,000 user plus) audiences
  • Influence, guide and lead less experienced change management staff within the group
  • Provide management and strategy consulting to a diverse audience including business line senior leadersRequired Qualifications:
    • 5 + years of Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:
      • Ability to strategically create, develop and implement complex process and technology change management initiatives involving communications and training tactics, impacting a large audience
      • Excellent verbal written, and interpersonal communication skills with the ability to articulate complex material to a diverse audience including but not limited to senior leaders
      • Ability to design and conduct communications and training activities with a large virtual audience participation
      • Have an established visualization skillset to benefit distilling large, complex volumes of information into manageable components
      • Ability to influence and be to advocate for the audiences impacted by the change
      • Ability to create user adoption strategies and to strategically select the appropriate strategies and tactics for the initiative and audience
      • Ability to work across large, impacted user bases impacted by multiple change initiatives
      • Knowledge and understanding of the marketing process used to create marketing programs, and workflow-based marketing technology platforms such as Aprimo
      • Excellent Microsoft Office applications experience including Teams
      • Knowledge and understanding of Agile
      • Knowledge and understanding of the marketing roles through end-to-end marketing developing processJob Expectations:
        • Ability to travel 20% of the timePosting Location:
          • 301 S Tryon St, CHARLOTTE, NC
          • 7001 Westown Pkwy, WEST DES MOINES, IA
          • 600 S 4th St, MINNEAPOLIS, MN
          • 2700 S Price Rd, CHANDLER, AZWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: -All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Chandler , Communication and Change Management Lead, Executive , Chandler, Arizona

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