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Assistant Banquet Manager -Bonus Eligible

Company: Crowne Plaza San Marcos Phoenix-Chandler Golf Reso
Location: Chandler
Posted on: September 21, 2022

Job Description:

_Competitive Salary with Incentive Program!_ The Crowne Plaza Phoenix-Chandler Golf Resort is hiring for a Assistant Banquet Manager The Assistant Banquet Manager is responsible for ensuring the success of all banquet events, while running a profitable operation and ensuring high quality products and service levels. This includes leading a staff of approximately 20 people and overseeing over 32,000 square feet of meeting space. A qualified Assistant Banquet Manager needs a strong work ethic, an eye for details, excellent leadership abilities, and superior customer service skills.DUTIES & RESPONSIBILITIES Oversee the daily operation of the Banquet department Respond to guest complaints/challenges in a timely manner striving to exceed guest expectations Monitor quality of service in Banquet operation Make certain every banquet room is ready for showing within a reasonable time after banquet event is complete Supervise Banquet staff and functional service levels, coaching as needed Supervise serving staff; monitor flow of event while present in the space Understand and translate client BEOs into accurate service delivery Attend Food and Beverage meetings and keep senior leadership informed of issues as they arise Remain available by department radio, keeping radio on your person during shifts; monitor Banquet staff while using department radios Change linens/decorations and move chairs, tables, and other event settings Ensure that all meeting rooms, Banquet store rooms, and Banquet work areas are clean and organized Communicate closely with the Sales and Catering Team to build strong working relationships Strive toward loss prevention in Banquet operations Thorough understanding of Banquet technology and troubleshooting procedures Maintain crisp, clean, and professional personal appearance and ensure similar standards are adhered to by other members of the Banquet department Operate various mechanized cleaning equipment (vacuums, buffers, etc.) Deliver exceptional customer service to guests at all times Maintain a collegial and helpful environment with colleagues and fellow staff Perform all banquets duties in accordance with IHG brand expectations Adhere to all company policies/procedures and any applicable state/federal laws Maintain all safety/sanitation standards, including compliance with all regulations Ensure compliance with Standard Operating Procedures Other duties as assignedSKILLS & ABILITIES Be honest, reliable, and demonstrate a passionate commitment to the hospitality business Strong ability in basic computer skills and Microsoft Office Suite Must be able to communicate ideas and information clearly, both verbally and in written format Strive to build and maintain productive and respectful relationships with all team members and guests Strong knowledge of service standards and different service types Effective problem solving including anticipating, preventing, and handling issues as they arise Must work well in stressful and high pressure situationsEXPERIENCE & QUALIFICATIONS High School diploma or equivalent; Bachelor's degree preferred Previous Banquet experience is ideal. However, thorough training may be provided for outstanding candidates who lack previous professional Banquet experience. Previous leadership experience at a department level or equivalent Communication skills in working with guests, managers, and other personnel Previous experience with POS system preferred Ability to work a flexible schedule including nights, weekends and holidaysJob Type: Full-timePay: $50,000.00 - $55,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insuranceExperience level: 2 yearsRestaurant type: Fine dining restaurantShift: 10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Morning shift Night shiftWeekly day range: Weekend availabilityWork Location: One location

Keywords: Crowne Plaza San Marcos Phoenix-Chandler Golf Reso, Chandler , Assistant Banquet Manager -Bonus Eligible, Executive , Chandler, Arizona

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