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VP Operations -Sales and Services

Company: StrongMind Inc.
Location: Chandler
Posted on: September 24, 2022

Job Description:

We're looking for a Vice President of Operations to access, diagnosis, recommend and implement process improvements that will yield operational excellence. You will plan, direct, coordinate and oversee operational activities, ensuring development and implementation of efficient operations to meet current and future needs of our customers and the organization. You will work collaboratively across the organization to organize initiatives and streamline new processes. -Primary duties and responsibilities:You will lead an operations team consisting of Implementation, Data, and Operational Managers that will ensure successful customer enablement. You will collaborate with other departments to identify opportunities and efficiencies for improvements related to delivery of K-12 curriculum and supplemental product and services delivery.

  • Maintains overall responsibility for the coordination and management of day-to-day operations for customers.
  • Defines and implements short and long-term strategic plans to meet current and future customer expectations.
  • Creates, processes. and procedures to ensure consistent execution of product delivery for all customers.
  • Recommend procedural and technological advances to facilitate efficiency and accuracy in providing support to customers and internal departments.
  • Build and lead an effective team capable of supporting sustained rapid growth and carry out established strategies, business goals, and objectives.
  • Oversee activities associated with meeting expectations of customers.
  • Continually evaluate the effectiveness of onboarding new customers and supporting customer needs adjusting workflows as necessary
  • Continually keep up to date on business products and services, ensuring staff are kept up to date on new features and capabilities to provide exceptional customer support.
  • Coach, develop, and mentor team members to achieve quality performance.Company-wide skills, abilities, and expectations:
    • Communicate clearly and professionally in both written and verbal form
    • Maintain a high level of customer service with both internal and external stakeholders
    • Maintain confidentiality of matters pertaining to clients and co-workers
    • Acknowledge and accept direction from company leadership
    • Demonstrate willingness and desire to work and collaborate with clients, co-workers and the general public
    • Prioritize work and handle multiple tasks while working independently
    • Remain organized and plan well
    • Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism and a positive attitude.
    • Examine data analytically, showing excellent reasoning and problem solving skills as it relates to continuous improvement
    • Commit to professional and personal growth
    • Embrace a culturally diverse environment
    • Know and be proficient in Microsoft Office programs
    • Adapt to change while conveying professionalism
    • Work under pressure; pay attention to detail; meet deadlines; deal with difficult individuals while maintaining composure and professionalism
    • Meet quantitative and qualitative performance expectations and requirementsSpecific Job Skills/Abilities:
      • Strong leadership and influence skill and the ability to reimagine how work is done.
      • Must have proven track record of getting things done in a high growth environment.
      • 5+ years' experience in SaS product support preferred experience in the K-12 education space.
      • Knowledge of CRM software
      • Excellent communication/presentation skills and ability to build relationships.
      • Organizational and time-management skills.
      • Strong business acumen.
      • Enthusiastic and passionate.
      • BS or BA in business administration, sales or marketing or equivalent experience.

Keywords: StrongMind Inc., Chandler , VP Operations -Sales and Services, Executive , Chandler, Arizona

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