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Director, Claims Operations (Hybrid - PHX or COL)

Company: usaa
Location: Chandler
Posted on: September 25, 2022

Job Description:

Purpose of JobWe are seeking a talented Director, Claims Operations to join our Team!This position manages and is accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results. Responsible for leading execution change management, claims strategies, leader development and technology adoption. Drives execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams.USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from the Phoenix, AZ or Colorado Springs, CO office.This exciting role leads 125-150 Injury Adjusters, Sr. Injury Adjusters or Examiners to excellence through inspiration, accountability and extreme ownership.Depending on candidate experience and business need, may support any Injury segment.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. -Primary Responsibilities:Identifies and manages existing and emerging risks that stem from business activities and the job role. -Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. -Follows written risk and compliance policies, standards, and procedures for business activities. -Selects, develops, leads and holds managers accountable for serving members and providing appropriate solutions in auto, property and other claims operations through their teams.Consistently coaches managers on leading their teams on claims handling, inspecting and reviewing quality of claims and responding to escalations.Responsible for achievement of assigned goals, objectives and scorecard deliverables.Plans, organizes, and controls the resources to deliver the appropriate claims service.Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.Provides guidance on technical matters, monitors claims reserves and extends settlement authority.Responsible for service, loss control, and loss adjustment expense.Identifies trends and develops action plans as appropriate.Understands, researches, and works to influence the financial impact for their respective business area.Inspires a high performance team that works to deliver exceptional experiences to the members and achieve exceptional results.Creates conditions for success removes obstacles, leads and champions change.Minimum Qualifications:Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency. -3 years of direct team lead or management experience. -Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.Experience using, interpreting, solutioning and leading with data.Preferred Qualifications:Recent Claims Director level experience.Experience leading teams handling Injury claims.Demonstrated ability to drive change and lead teams through transformation.Demonstrated excellence in communication at all levels.Advanced level of business acumen in the areas of the business operations, industry practices and emerging trends.Experience shaping a culture of inclusivity and excellence as evidenced by leadership in internal/external organizations to include Diversity Business Groups (DBGs). -Experience understanding our unique membership as demonstrated by military acumen/military affiliation.Experience with Small Business Insurance or Commercial ClaimsThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. -Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. -*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours. -Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. -To see details on our outstanding benefits, visit USAA Total Rewards.Relocation assistance is available for this position.

Keywords: usaa, Chandler , Director, Claims Operations (Hybrid - PHX or COL), Executive , Chandler, Arizona

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