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Accounts Receivable Workflow Manager

Company: Clarivate Analytics (US)
Location: Chandler
Posted on: March 19, 2023

Job Description:

Clarivate is seeking a new Accounts Receivable Workflow Manager to join our growing, global Accounts Receivable team! As a true subject matter expert, you will assist all collectors with their SFDC queue work, as well to serve as a liaison/first point of escalation for all collectors assigned to them to aid the collectors in achieving resolution for matters that they cannot complete through the normal course of their work. As a change agent, you will manage and continuously improve the process to achieve and maintain targeted performance levels while working with external customers on all receivable activities.
Collaborating with sales and customer service teams, you will partner on process improvement initiatives to streamline collection efforts while providing support information to all parties. Assisting your assigned Collector's, you will perform account reconciliations to provide accurate accounting to both internal and external customers, drive Customer Delight, and aid in accurate collections. You will identify any issues that may be inhibiting the Collectors' efforts and will conduct research, assemble accurate customer communication, and improve collection efforts of delinquent accounts in assigned collector portfolios.--
About You - experience, education, skills, and accomplishments---

  • Bachelor's degree AND/OR equivalent work experience
  • Minimum 5 years working in high volume B2B collections environment AND/OR equivalent project management experience --It would be great if you also had---
    • 2+ years' experience working in order to cash systems (SAP, GetPAID, NetSuite, Salesforce)
    • Strong project management skills: ability to manage and execute a variety of competing priorities simultaneously
    • Stellar focus on accuracy and completeness
    • Proven success manipulating data in Excel utilizing formulas, V Look Up, and other advanced functions
    • Microsoft Office, SAP, GetPAID, NetSuite, and SalesforceWhat will you be doing in this role?...
      • Assist and support in developing, measuring, and reporting on performance trackers, including KPIs and SLAs
      • Assist and support development of training and process documentation to support OTC functions and new initiatives
      • Manage Third Party Vendors, collection agency, attorney, escheatment, etc.
      • Perform month-end responsibilities including reporting for Accounts Receivable
      • Handle bankruptcy filings by filing POC's and follow up. Look up all mailed bankruptcy documentation in Pacer and review the AR to confirm if POC is required. Complete all corresponding paperwork received.
      • Oversee the suspension process beginning to end
      • Schedule and facilitate bi-weekly meetings with assigned collectors designed to examine their portfolios and ongoing work, and to guide/assist them with their difficult accounts.--About the TeamWe are a very successful Collections Team within Clarivate with a knack of maximizing cash collections while providing 'best in class' customer service.
        Hours of Work7:00am - 4:00pm AZ time OR 8:00am - 5:00pm AZ timeThis is a hybrid role with a need to be located within commutable proximity to our office in Chandler, AZThis is a Monday - Friday opportunityDue to the global nature of our company, there are times we need to take meetings at off-hours due to time zone differences
        Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

Keywords: Clarivate Analytics (US), Chandler , Accounts Receivable Workflow Manager, Executive , Chandler, Arizona

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