Funeral Home Manager
Company: SCI Shared Resources LLC
Location: Chandler
Posted on: March 19, 2023
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Job Description:
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Manage the daily operations of a single Funeral Home location and
single line of business. Foster a sense of ownership in the
location and pride in the staff, manage costs in a disciplined
manner, and encourage profitable case volume growth. Responsible
for short-term planning as well as achieving annual sales revenue
and production targets, Profit & Loss (P&L) goals, developing a
professional and effective staff, and exceeding client family
expectations.
JOB RESPONSIBILITIES
Financial Management
Work with Market Leadership to develop annual business plan and
budget as well as financial, production and revenue goals. Prepare
annual operational and personnel budgets. Communicate Company and
Market strategies, values, and goals to staff. Interpret goals into
local actionable plans.
Collaborate with Finance Field Manager to monitor and understand
financial trend, changes, and mechanisms to drive financial
goals.
Approve expenditures and invoices. Manage overtime to an acceptable
expense.
Operations
Manage the day-to-day operations communicating expectations,
delegating workload, and setting priorities ensuring annual goal
achievement. Review and revise schedules ensuring on-time services
that exceed customer expectations. Resolve escalated customer
issues. Assure operations comply with regulations, procedures, and
policies.
Collaborate with local Management for resource sharing, ideas, and
business or operational enhancements. Work with Market Leadership
and Corporate Departments on product, process, and technology needs
and improvements.
Participate in community, civic, or other organizations as a part
of the local promotional efforts of the location and the
Company
Ensure the maintenance of facilities, and grounds are clean,
manicured, and working order, budgeting appropriately for repairs
including equipment and furniture
Plan and implement annual initiatives that may affect resources or
goals across locations. Collaborate with stakeholders to understand
business needs, resource constraints, and negotiate solutions.
Identifies and implements innovative solutions improving
efficiencies. Supports change initiatives, maintaining
effectiveness when experiencing major changes in work
responsibilities or environment; quickly adjusts to work within new
work structures, processes, requirements or cultures.
Funeral Arrangements & Directing
May receive or initiate call to deceased next of kin. Exhibiting
concern and empathy, facilitates Arrangements Conference while
assessing needs and summarizing desired outcomes. Discusses
available life insurance and available benefits, such as Veteran.
Promotes funeral, cemetery, and crematory services and merchandise
such as catering, flowers, music, and Everlasting Memory
products.
May preside as Master of Ceremonies (MC) for visitation, funeral,
or graveside services in a professional, organized, and caring
manner consistent with Company standards. Confirms authorization to
proceed with service Arrangements. Present when the casket
containing a human body is placed in a grave, crypt, or burial
vault and verifies that any personal belongings are removed from
the deceased prior to burial per the Arrangements.
Leadership and People Development
Develop a strong, trusting, and reliable team. Provide oversight,
guidance, and coaching including regular informal and formal
feedback, identifying developmental needs, and tracking progress.
Understand team members career aspirations and provide assignments
to develop skills and/or close gaps. Apply a proactive and
collaborative management style in order to increase employee
engagement and minimize turnover.
Responsible for screening candidates (internal and external) and
hiring or promoting a skilled and effective staff. Recommends pay
increases, special pays, and career advancements.
Build effective business relationships across the organizations
MINIMUM Requirements
Education
High school diploma or equivalent
Technical diploma in Funeral Services or Mortuary Science
preferred
Bachelor's degree in Mortuary Science or other degree as required
by state/province law and as prescribed by each state board
Certification/License
Experience
At least five (5) years' industry experience with increasing
responsibilities
At least two (2) years' experience guiding staff and communicating
expectations
Prior experience managing people a preferred
Budgeting and expense control experience preferred
Knowledge, Skills and Abilities
Ability to work evenings and weekends
Conversant in industry and financial acumen
Proficient in MS Office suite
Professional interpersonal skills as well as cultural sensitivity
and tactfulness to interact with customers to resolve escalated
issues
Leadership skills and the desire to manage people
Cognitive Ability including reason, plan, solve problems, think
abstractly and analytical, comprehend complex ideas, learn quickly,
learn from experience, and appropriately apply learning to new
situations.
Process and results oriented, motivated to keep projects moving
ahead by removing obstacles and exploring alternatives
Ability to create clear presentations and data visualizations to
assist in decision-making and problem analysis
Must have a positive attitude, a drive to continually advance your
understanding of the industry and business, and highly
self-motivated
Professional written and verbal communication skills including
public speaking, collaboration, and negotiation
Proficient working knowledge of HMIS, InfoPort, and CarePoint
Proficient MS Office Suite skills
Ability to work nights and weekends
Postal Code: 85248
Category (Portal Searching): Operations
Job Location: US-AZ - Chandler
Job Profile ID: F00276
Keywords: SCI Shared Resources LLC, Chandler , Funeral Home Manager, Executive , Chandler, Arizona
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