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Director of MACC Client Operations

Company: Clarivate Analytic
Location: Chandler
Posted on: March 21, 2023

Job Description:

Clarivate Analytics (US) LLC seeks Director of Market Access Client Operations in Chandler, AZ.Duties: Manage day-to-day business operations, including delegating responsibilities and working with reports to address technical challenges and respond to client inquiries in order to maximize efficiency, revenue, and client satisfaction. Pursue strategic and operational objectives aligned with the company's overall goals. Work closely with the leadership team to ensure all operational, administrative, and compliance functions within the firm are being properly executed. Compile and present key operational metrics to leadership, including project, program and portfolio level status, client issues, delivery risks, and costs. Work collaboratively with Commercial teams and clients, to articulate the business value and benefits, and design and deliver relevant solutions. Coordinate and ensure alignment between delivery/operations team and internal business partners, including Product Technology and Content Operations. Conduct program/project health checks to help assure program/project delivery including for example artifact, gate reviews, and monitoring for delivery to scope, time, and cost. Implement/maintain agile process, principles, and practices across market access data business operations. Use techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation across market access data teams. Hire and dismiss staff, manage and supervise performance results of the team members. Recommend salary increases, promotions, as part of the annual performance review process. 100% telecommuting permitted throughout the U.S.Will supervise 18 employees:Client Project Manager - 5 reportsProject Analyst - 5 reportsData Analyst - 1 reportIntern - 5 reportsSr. Manager, Project Management - 1 reportClient Project Manager 2 - 1 reportRequires a Bachelor's degree in Computer Science or related field plus 5 years of experience in the job offered or related roles.Requires 5 years of experience with the following skills:- planning and managing complex projects for syndicated/custom software products;-delivery lead on an agile team (Kanban) using JIRA or a similar agile project management tool;-performing liaison duties between customers, vendors, operations and engineering personnel in the areas of requirement gathering, release or delivery and troubleshooting; and-working with U.S. formulary and policy/restrictions data sets.Requires 2 years of experience in the following skills:- US Healthcare Pharma Market Access space; and-managing and developing a team of project managers to successfully deliver platform customizations and launch projects on time, on budget and on spec.Must also have authority to work permanently in the U.S. Applicants who are interested in this position may apply at, reference number 19574.Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

Keywords: Clarivate Analytic, Chandler , Director of MACC Client Operations, Executive , Chandler, Arizona

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