DIRECTOR, CLIENT SERVICES
Company: BrightSpring Health Services
Location: Tempe
Posted on: April 18, 2024
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Job Description:
DIRECTOR, CLIENT SERVICES
Job Locations
US-AZ-TEMPE
ID
2024-137719
Line of Business
OnePoint Patient Care
Position Type
Full-Time
Our Company
OnePoint Patient Care
Overview
Under the general direction of the VP of Client Services, the
Director delivers on the company's value proposition to its
clients. They lead a team of Sr. Account Manager's, Account
Manager's and Managers. The Director cultivates and maintains
on-going strategic client relationships and partnerships at all
levels of the organization to achieve the company revenue, growth,
and retention goals.
Responsibilities
* Drives retention and growth of a large book of business across a
given team.
* Assess, identify and train the talent on their team and
appropriately assign account responsibilities.
* Develops Account Managers into promotional candidates for a
future position.
* Tracks expiring client contracts and identify risk. They own the
strategic plan for renewal along with pricing and contract
negotiation. The Director also owns post mortem plans for accounts
lost and how to develop strategies that avoid further losses in the
future.
* Deploys PharMerica's advanced, consultative, and strategic
approach to account management. This includes the successful
implementation and promotion of various corporate initiatives.
* Engages with the C-Suite, Regional or Facility leadership to
discuss Monthly/Quarterly Business Reviews and Pharmacy
Optimization Services.
* Oversees client issue escalation process and collaborates with
key internal partners, elevating high level issues through the
organization for complete resolution.
* Monitors their team's performance on activities, tasks, contacts,
and other material events with clients.
* Prepares on a quarterly or semi-annual basis a Book of Business
Review with Management.
* Works with other company disciplines to assure that corporate
standards are achieved.
* Attends client and PharMerica corporate/networking events and
conferences.
* Conducts job responsibilities in accordance with the standards
set out in the Company's Code of Business Conduct and Ethics, its
policies and procedures, the Corporate Compliance Agreement,
applicable federal and state laws, and applicable professional
standards.
Qualifications
Education/Learning Experience
* Required: BA/BS
* Desired: MBA
Work Experience
* Required: 5-10 years previous experience managing a team in a
client management, customer service, or client support role;
previous experience with team management in a healthcare setting or
other business-to-business setting.
* Desired: related experience in pharmacy industry
Skills/Knowledge
* Required: Ability to present to all levels of management;
excellent time-management skills; basic computer skills; advanced
Microsoft Office proficiency; outstanding problem solving skills;
experience in root cause analysis; able to collaborate
cross-functionally; experience working within a team
* Desired: Previous experience in a project management and
client-facing customer service role; strong background in
administrative management with the ability to manage multiple
priorities and deadlines at once; strong experience in business
writing
About our Line of Business
About OnePoint Patient Care
OnePoint Patient Care is the nation's leading independent provider
of community-based hospice pharmacy and pharmacy benefits
management (PBM) services - offering hospices nationwide flexible
and adaptable solutions for their hospice pharmacy needs. OnePoint
fills prescriptions, creates custom compounds and formularies,
provides home deliveries, and manages pharmacy benefits for more
than 32,000 patients per day. Through its Concierge PBM, Next Day
Valet mail order and Direct Express local services, OnePoint serves
more than 350 hospice programs and is available in 50 states.
OnePoint was one of the first pharmacies to begin serving the
hospice industry when the Medicare hospice benefit began in the
1980s. Today OnePoint has grown to be one of the leading national
hospice pharmacies with 15 locations strategically positioned
throughout the United States, with additional plans for expansion.
For additional information on what OnePoint can do, visit
www.oppc.comor call (866) 771-OPPC. Follow us on Facebook, Twitter,
and LinkedIn.
Keywords: BrightSpring Health Services, Chandler , DIRECTOR, CLIENT SERVICES, Executive , Tempe, Arizona
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