Continuous Improvement Director

Company: Boeing Employees Credit Union
Location: Phoenix
Posted on: May 10, 2025

Job Description:

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.PAY RANGEThe Target Pay Range for this position is $167,500.00-$204,600.00 annually. The full Pay Range is $129,800.00 - $242,200.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.BENEFITSEmployees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found .IMPACT YOU'LL MAKE:As BECU's Continuous Improvement Director, you'll be a driving force behind meaningful, organization-wide change. Your leadership will empower teams to optimize processes, elevate member experiences, and fuel innovation across our business units. By collaborating across functions and influencing at all levels, you'll guide the evolution of how we work, ensuring that continuous improvement is more than a program-it's a mindset and a movement. If you're excited about designing solutions, leading transformation, and creating lasting impact, this is where your journey begins.To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, or SC. If you're located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.WHAT YOU'LL DO:

• Lead Strategic Transformation: Drive the planning, execution, and delivery of enterprise-wide continuous improvement programs that support BECU's strategic direction.
• Champion Operational Excellence: Actively shape and evolve the Operational Excellence strategy, ensuring consistency, effectiveness, and alignment with organizational priorities.
• Set the Standards: Implement clear standards, policies, and procedures to measure performance, track success, and continuously refine operations.
• Collaborate Cross-Functionally: Partner with internal teams and external vendors to deliver innovative solutions that serve both employee and member needs.
• Be a Change Leader: Serve as a change agent across departments, helping teams navigate and embrace transformation in support of impactful outcomes.
• Elevate the Member and Employee Voice: Analyze survey data and other feedback tools to uncover needs and turn insights into meaningful improvements.
• Coach and Mentor for Success: Provide strategic coaching and mentorship to key leaders and staff, helping build internal capabilities for process improvement.
• Develop the Business Case: Use data and insights to build compelling cases for investments that align with BECU's strategy and member priorities.
• Oversee Risk and Compliance: Ensure that improvement initiatives align with federal and state regulations and coordinate cross-functional efforts to maintain compliance.
• Manage Vendor Partnerships: Lead vendor contract oversight to ensure cost-effective, high-quality services that directly benefit BECU members.
• Foster Communication and Collaboration: Maintain open communication channels across BECU, ensuring alignment and shared progress toward our goals.
• Deliver Accurate Reporting: Maintain essential audit, reporting, and performance metrics to ensure transparency and accountability across the business.
• Adapt and Contribute: Jump in to support broader departmental initiatives as needed-because your flexibility and problem-solving matter.This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.WHAT YOU'LL GAIN:
  • Transformational Leadership: The opportunity to lead transformational change at a member-driven, values-based financial institution.
  • Strategic Influence: A seat at the table with leaders across the organization who are committed to innovation and collaboration.
  • Empowered Environment: An environment that celebrates strategic thinking and bold action.
  • Enterprise Impact: A role where your voice influences enterprise-wide decisions.
  • Ongoing Development: Continuous growth opportunities supported by leadership development and professional advancement.
  • Meaningful Contribution: The satisfaction of knowing your work directly improves the lives of BECU's members and employees.QUALIFICATIONS:Minimum Qualifications:
    • Bachelor's degree in business or related field, or equivalent combination of education and experience
    • Typically requires 10+ years of experience in operations, project management, internal controls, or technology implementation
    • Typically requires 10+ years of functional experience in business or operations
    • Typically requires 5+ years of leadership experience within a collaborative, fast-paced environment
    • Demonstrated experience leading large, cross-functional initiatives in financial services or a similar regulated industryDesired Qualifications:
      • Advanced degree or certification in project management, operational excellence, or business process improvement
      • Familiarity with Lean, Six Sigma, or other improvement methodologies
      • Experience partnering with external vendors and managing high-impact contracts
      • Prior involvement with regulatory or audit processes
      • Public speaking or industry advocacy experience
      • Strong communication skills with the ability to influence at all levels
      • Experience with reporting, metrics, and performance tracking
      • Ability to work independently and collaboratively with sound judgment and discretionJOIN THE JOURNEY:Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourneyEEO Statement:BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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