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Business Systems Consultant Manager 2

Company: Wells Fargo
Location: Chandler
Posted on: May 15, 2018

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.Treasury Management (TM) is a key part of our Payments, Virtual Solutions and Innovation team. Treasury Management includes managing and optimizing our customers' cash flow and mitigating its operational, financial, and reputational risk. We focus on creating operating efficiencies, cost savings and time savings for our customers by delivering treasury solutions through a consultative approach.We put our customers at the center of every decision we make by focusing on their needs, being a leader in innovation, keeping things simple, and making our solutions easy to implement.The TMPS Electronic Commerce Services Implementation teams are comprised of project managers and technical data analysts that provide a best-in-class integration experience to our customers. They do this by understanding the customers' business and technology needs, resource availability and expected deliverables and linking this information to proven integration solutions and approaches. They bring various experts to the table at the right time, use proven project methodology tailored for each customer's specific needs, and have deep knowledge and experience of our end-to-end solutions.The Business Systems Consultant Manager will be leading and developing the Payables Technical Implementation Team which act as liaisons between treasury clients, internal business and the technical organizations. The team plans for and conducts analysis of customer business needs, performs payment file validations and implements new/maintenance and standard/custom solutions utilizing Payment Manager product functionality. In this role the manager will be responsible to determine strategies to drive business forward, analyze reporting data, ensure budget & staffing is appropriate to support implementation volumes; set objectives and motivate team to deliver A+ implementation experiences. Demonstrate leadership by building and sustaining an inclusive culture that values diversity, remains connected to the vision and values of Wells Fargo, and maintains the trust of our customers. Focus on attracting, employing, and developing top talent that positions us to be competitive in the financial services industry. Manage onboarding/off-boarding of resources ensuring team operates within Wells Fargo policies and guidelines. Create ideas for process improvements, efficiency, systems integration/troubleshooting and drive initiatives to completion. Interact frequently with various levels of leadership, demonstrating influence and negotiation abilities and serve as an escalation point for issues as they arise. Ensure effective and influential relationships are built and maintained with business partners and internal/external clients. Evaluate new and evolving business plan and technologies, identifying impact on business and recommending/implementing enhancements while identifying risk and recommending controls. Provide strong technical and business expertise to ensure effective design, analysis, project management, programming, training, implementation, and maintenance of enhancements.Responsibilities:

  • Oversight and management of the ECS Payables Technical Implementation Team that supports simple to highly integrated and complex projects
  • Work directly with clients, sales teams, technology teams, project management and other internal teams to ensure exceptional end-to-end customer delivery experience
  • Successfully collaborate with internal and external partner relationships such as sales, product, operations, risk and technology across treasury lines of business
  • Provide input to management on strategies for business, product, and customer service needs
  • Serve as a catalyst to develop customer focused solutions
  • Oversee team recruitment, training, coaching and development, and salary administration
  • Analyze group delivery models for profitability and efficiency while initiating improvements
  • Develop and manage annual budgets and forecasts
  • Consciously create a workplace culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles, and values of the organization and the Wells Fargo enterprise
  • Create a culture that is focused on attracting and retaining talent
  • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output
  • Provide input into the development of policy and procedures
  • Assume an involved, proactive, and positive approach to problem resolution and change management

    Required Qualifications
    • 7+ years of information technology experience
    • 3+ years of leadership or management experience, in an IT environment

      Desired Qualifications
      • Excellent verbal, written, and interpersonal communication skills
      • Ability to interact with all levels of an organization
      • A BS/BA degree or higher
      • Ability to work effectively in a virtual team environment
      • Ability to provide leadership by coaching, training, and mentoring

        Other Desired Qualifications
        • Demonstrated ability to effectively lead and develop a team(s) responsible for implementing Treasury Management products, defining business objectives and executing development strategies
        • Ability to work with internal and external partners to meet the needs of customers
        • Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies
        • Provide direction and technical expertise in design, development and systems integration
        • Experience in problem solving, troubleshooting, and performing root cause analysis in a technical environment
        • Experience reading and analyzing industry standard file formats, specifically related to payment processing. Examples include EDI, XML, IDOC, ACH
        • Experience with ERP systems including Oracle, SAP, NetSuite, and Great Plains
        • Experience with mainframe processing (TSO, CICS), including running and monitoring jobs


          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

          Keywords: Wells Fargo, Chandler, Business Systems Consultant Manager 2, Executive, Chandler, Arizona

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