Collections Manager - AZ
Company: ServiceLink, a Black Knight Company
Posted on: January 13, 2019
The Collections Manager will coordinate and manage the daily operations of the Collections Department through subordinate supervisors. ESSENTIAL DUTIES AND RESPONSIBILITIES * Ensure all appropriate controls are in place for the key tasks job functions to ensure compliance with all investor, insurer, client, and LoanCare policies, procedures, requirements and guidelines to avoid significant monetary loss and audit findings and that all key tasks are completed accurately and in a timely manner * Develop and implement monthly collection strategy in compliance with investor, insurer, client, and LoanCare guidelines, requirements, agreements, and SLA's; set appropriate goals to tie into corporate goals * Oversee, direct, and develop supervisors * Ensure adequate staffing, training and development of staff is in place to meet operation needs * Ensure policies and procedures are reviewed, conform to company standards and client requirements and are updated as needed, or quarterly, and sent to quality control for review * Prepare and distribute monthly management trend reports and key activities for all areas * Participate in off-site due diligence reviews, client visits, and court appearances/depositions as needed * Prepare and issue monthly report cards to vendors outlining their overall performance and level of compliance with LoanCare's requirements * Prepare and present MBR, capacity model, and vendor scorecards by the tenth business day of each month * Able to react to change productively and handle other essential tasks as assigned * All other duties as assigned * High School Diploma or GED; minimum of 6-8 years default experience with a significant degree of technical knowledge of default administration and investor/insurer guidelines and compliance; minimum 2 years supervisory experience * Typing, Microsoft Word, Excel, Internet research knowledge; 10-key calculator; knowledge of office equipment; LPS-MSP (Mortgage Servicing Platform) experience preferred * Strong professional and interpersonal communications skills verbally and through written correspondence * ability to audit and analyze work outputs by interpreting government agency and department guidelines/standards * advanced analytical skills to analyze problems, to apply data and information to solve administrative and/or operating problems and provide the appropriate solution * strong negotiation and conflict resolution skills; advanced problem solving, multi-tasking and organizational skills with strong attention to detail * must be highly confidential to protect the client's privacy rights; proven ability to prioritize workflow during high volumes and within critical time frames * self-starter who is able to work in a fast-paced, multi-faceted environment * strong leadership, organizational and planning skills; ability to handle multiple priorities and meet strict deadlines * responsive and open to change in processes * knowledge of investor, government, client and LoanCare policies, reporting requirements and guidelines * strong knowledge of workflow processes, staffing needs and operational costs * demonstrated leadership/ management skills to motivate, mentor, train, coach, evaluate performance and lead a multi-functional staff in a fast-paced, dynamic environment * ability to prepare an operating budget, anticipate and explain variances * analytical and mathematical skills sufficient to calculate, build and evaluate performance metrics and apply them to increased efficienciesSDL2017
Keywords: ServiceLink, a Black Knight Company, Chandler , Collections Manager - AZ, Executive , Chandler, Arizona
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