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Tech Relationship Manager 3 (TRM 3) - CRM Technology Strategist

Company: Wells Fargo
Location: Chandler
Posted on: March 16, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers' expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers' financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.This Technology Relationship Manager position is in Consumer CRM group within EIT Enterprise Core Services. Consumer CRM group is focused on building a CRM based on Salesforce platform for Consuemer, Contact Center, Digitial and other business groups across the bank. This position will be responsible for facilitating the relationship between the technology organization and various business, program and technology partner groups, by managing and supporting the delivery of technology products and services for Consumer CRM platform.Our mission is to deliver a world-class CRM platform for the enterprise to align with the digital banking 2020 vision.We are looking for a highly competent and highly motivated individual to join us. This position is the single point of contact for business and other partner groups. The primary responsibilities include, but not limited to, the following:

  • Manage business relationships spanning enterprise; work with CRM program office to coordinate CRM initiatives
  • Manage the CRM platform assets inventory; accountable for infrastructure capacity planning and forecast
  • Manage the communications coordination and outreach of CRM platform initiatives to provide visibility
  • Manage compliance related activities, BCA (Business Continuity Administrator) and other Risk related areas
  • Maintain the budgets of the CRM projects and with the CRM program office, project management, Vendors and Supply Chain

    Required Qualifications
    • 7+ years of technology delivery and relationship management experience with a client organization
    • 10+ years of information technology experience
    • 7 + years of technology project management experience
    • 5+ years of product development or product management experience
    • 5+ years of product strategy development experience
    • 5+ years of business systems analysis or design experience

      Desired Qualifications
      • Relationship management experience delivering technology services between one or more internal technology organizations and medium to large internal lines of business
      • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
      • Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders
      • Ability to take initiative, identify opportunities and implement change
      • Ability to form a story through data analysis
      • 7+ years of financial services industry experience
      • 7+ years of strategic planning and development experience

        Other Desired Qualifications
        • Maintain the budgets related to incremental technology projects.
        • Manage the relationships and larger tasks related to larger technology projects or initatives across business and technical groups.
        • Report to senior management status related to risks or regulatory issues with applications or projects in the CRM group.
        • Manage a technology initiative independently.
        • Contribute to multi-year technology roadmaps

          Job Expectations
          • Ability to travel up to 20% of the time


            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

            Keywords: Wells Fargo, Chandler , Tech Relationship Manager 3 (TRM 3) - CRM Technology Strategist, Executive , Chandler, Arizona

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