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Assistant Spa Director - Chandler

Company: Hawaiian Experience Spa
Location: Chandler
Posted on: April 17, 2019

Job Description:

Company OverviewHawaiian Experience Spa is the number one rated day spa in the Phoenix, AZ area. We opened our first spa in Scottsdale in 2007 to spread the spirit of aloha through Hawaiian massage, organic facials and other spa treatments. We have since doubled the size of the Scottsdale spa and added two additional locations in Chandler and Goodyear, AZ. The spas are guided by our Spirit of Aloha Commitment shown below.

Our Spirit of Aloha Commitment (similar to a mission)To provide an exceptional relaxation or therapeutic spa experience to every client every time.To provide an exceptional, rewarding and enjoyable work experience to our 'ohana (employees) by treating them like partners, not commodities.To spread the Spirit of Aloha so more people, both clients and 'ohana, can benefit from the Hawaiian Experience.Job SummaryAs an Ali'i, you will directly assist the Ali'i Nui (Spa Director) with all duties required to run a busy day spa. You will split your time between working on management duties and performing the duties of a Spa Administrator. You will take on the spa as your own, caring about its performance, its ohana (employees), its customers and you drive the spa forward by assisting the Ali'i Nui and by following the spa's established procedures for operations.Spa Administrator Duties Include:

  • Helping clients choose the best service and booking it in our system
  • Keeping the spa clean and neat all day to help the clients feel at peace during their visits
  • Check out clients smoothly to end their experience stress free
  • Inform clients of membership opportunities and sell memberships as appropriate
  • Set up lockers, sauna, steam room and other amenities for clients
  • File, scan and do other general office work
  • Do laundry, fold towels and robes, stock shelves with supplies
  • All other duties required to run the spaManagement Responsibilities and Duties
    • Assist in the management of a team of approximately 20 staff members
    • Take ownership of everything that affects your spa
    • Assist in achieving sales goals
    • Assist in achieving spa membership goals
    • Help to cultivate and maintain a positive and rewarding work environment
    • Help keep the spa fully staffed and all shifts filled
    • Keep up raving fans customer service
    • Work as a team with the other spas - the success of all of the spas is the real goal
    • Be on call for spa issuesYour importance: In this position, you report directly to the Spa Director and help them in running the spa. You play a pivotal role in the successful operation of the spa, the success of its ohana (employees/partners) and the happiness of its guests.Your schedule: You must have open availability and a willingness to work any days. The spa is open 7 days a week and is staffed from 8 AM - 10 PM. You will generally work a variety of shifts so that you are able to communicate with all ohana members. This position generally works 40-45 hours per week.Who Is This Position For?This position is for the experienced professional who has already proven her ability to lead and assist in the operation of a similarly sized business.Required Experience
      • Experience in a management position with staff reporting directly to them
      • Performing reviews
      • Handling guest issues
      • Handling employee issuesSkills/Traits
        • An ability to follow as well as lead
        • A real eye for perfection - the customer notices everything
        • Has absolute consistency in their attitude and energy levels to be the cool, calm, pack leader.
        • Ability to mentor and coach employees
        • Attitude that nothing is beneath you
        • Motivated by helping others succeed
        • Must fully embrace our Spirit of Aloha commitmentOther Requirements
          • Must have reliable transportation
          • Must have open availabilityQualifications for Guest Service's Ali'i position
            • Must be full time with open availability
            • Must be willing to, and motivated by, helping others succeed
            • Must fully embrace our Spirit of Aloha commitment
            • Must show extreme attention to detail
            • Must be willing to take extreme ownership of all these items
            • Supervisory ExperienceBenefits/Pay
              • Starting pay rate is $32,000 per year
              • Training in spa management
              • Business cards and company email
              • Health insurance with employer contributions
              • Employer Sponsored IRA with 3% matching
              • Be in place to become a spa director
              • Up to five weeks paid vacation
              • Free Massage and facial each month
              • Free use of the sauna
              • Family discount
              • The freedom to be unique (i.e., piercings, tattoos, pink hair, are all great!)

Keywords: Hawaiian Experience Spa, Chandler , Assistant Spa Director - Chandler, Executive , Chandler, Arizona

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