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Learning and Development Manager

Company: Verizon
Location: Chandler
Posted on: June 13, 2019

Job Description:

What you'll be doing...

You will explore what our people need to learn to be even better. Your programs and learning approaches will align with our business needs and be highly effective and in tune with our culture. You'll design learning solutions that are engaging, fun and most importantly build those capabilities needed to enable our people to create the Verizon of the future.


  • Collaborating with stakeholders to determine learning needs and the best delivery approach.
  • Creating innovative learning solutions for sales, products, customer service, and employee development.
  • Managing projects to create effective learning solutions on time and on budget.
  • Evaluating program effectiveness and continuously improving our solutions.
  • Providing regular updates to senior leadership on progress and results achieved.

    As a Manager of Learning & Development supporting the Consumer Sales organization, you will be responsible for project management, strategic architecture and effectiveness of learning solutions supporting business initiatives. You will lead project from the needs analysis through evaluation. You will conduct scoping and analysis, prioritization of projects, recommendations of deployable learning solutions and develop key learning solutions along with project documentation.

    Specific to your role you will:

    • Make sense of the learning need and outcomes for both the learner and the business
    • Create Game Plan including Design Detail Documentation
    • Create learning resources and assessment
    • Prepare and plan execution of programs
    • Evaluate for business impact
    • Provide cross functional support in the design and development process
    • In parallel with Project Management responsibilities, create high-profile, presentations, learning solutions, measurements and return on investment documentation which support the overall project before, during, and after launch timelines.
    • Negotiate the best learning methods and development strategies with stakeholders.
    • Research and champion best in-class learning trends for innovative learning solutions.
    • Lead special large scale projects
    • Optimize content creation and curation
    • Keep current on digital content strategy trends and tactics to identify opportunities with target audiences and bring fresh ideas to internal teams and clients.

      This position can be based out of any valid corporate Consumer Sales Verizon location

      What we're looking for...

      You're energized by discovering the best new learning approaches and applying them to create engaging learning programs. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from managing projects to meet key learning objectives and then seeing the impact of strong learning programs on the performance of the business.

      You'll need to have:

      • Bachelor's degree or four or more years of work experience.
      • Six or more years of relevant work experience.
      • Experience designing custom learning programs using alternative delivery methods.
      • Advanced skills in conducting needs analysis and recommending learning solutions that drive performance and business results.
      • Proficiency in design tools such as: Articulate, Storyline, Captivate and Flash (or equivalent e-learning tools); audio and video editing software; Adobe Creative Cloud; Adobe Connect; GoAnimate.
      • Knowledge of adult learning principles and learning effectiveness (ROI).

        Even better if you have:

        • A degree.
        • Consulted with HR professionals and their business clients.
        • Knowledge of adult learning principles and training approaches.
        • Managed projects effectively balancing timeliness and quality in a fast-paced environment
        • Strong networking & relationship building skills with employees at all levels of the business.
        • Demonstrated ability to quickly adapt to and manage changing environments as well as ability to guide employees through the change management process.
        • Excellent verbal & written skills, including experience providing feedback to others on learning programs, and managing feedback from stakeholders.
        • Demonstrated ability to lead independently, and the ability to lead project milestones, SME and leadership reviews.
        • Experience with Excel, PowerPoint and GSuite

          When you join Verizon...

          You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

          Equal Employment Opportunity

          We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Chandler , Learning and Development Manager, Executive , Chandler, Arizona

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