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Customer Success Manager

Company: CampusLogic
Location: Chandler
Posted on: June 15, 2019

Job Description:

Why You Should Be @Campuslogic

At CampusLogic we believe our core values, like, "we are kind and take care of each other," should not only reach our employees-but our customers and community as well.---We believe that each employee has a #oneofakindness that empowers them to contribute individually while supporting one another collectively.---Our purpose is to "help schools change lives." And we do so, based on a value system that is more than just heard; it's lived.---We are high-growth, high-performing, and fast-paced. We push for innovative solutions to big problems-and believe that we really can change the world.

What you'll do!

Reporting to our Director of Customer Success, our Customer Success Manager will lead the post-sales efforts and can build great relationships with our customers while driving value and adoption of our products. You must love working with a team but also be a self-starter and constantly looking for ways we can improve the customer experience. We have a lot of fun, we are innovative, we work really hard, and we always give our best! We're fast-paced (understatement) and passionate about how awesome financial aid can be. If you love being an advocate for customers and thrive in multi-tasking environment, we want to hear from you.

  • Own overall relationship with customer which includes: Onboarding, Increasing adoption, ensuring retention and satisfaction, managing risk.

  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.

    • Develop, prepare, and nurture customers for advocacy.

    • Work with customer to establish critical goals, or other key performance indicators and aid the customer in achieving their goals to provide ultimate value.

    • Work to identify and/or develop upsell opportunities.

    • Advocate customer needs/issues cross-departmentally.

    • Work as a team to build a world class Customer Success department

      What you'll have!

      • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.

      • Proven ability to manage multiple projects

      • Impeccable written and verbal communication skills

      • At ease with public speaking, including the ability to lead meetings or host webinars

        • Detail oriented and analytical

        • Strong team player but still a self-starter

        • Thrives in a multi-tasking environment and can adjust priorities on-the-fly

        • Enthusiastic with a positive mind-set


          • 3+ years of relevant experience - preferably in a Customer Success role

          • 3+ years of experience in technology - preferably in a SaaS environment

          • Experience with Salesforce or other platforms

          • Proficient in Office software

          • Driven: No one needs to push you to excel; it's just who you are.

            • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

            • You want to help and serve our customers: They win, so you win.


              • Background in financial aid/higher education

              • Prior experience in a sales environment

                • Gold medal Olympian in Racewalking a huge plus

Keywords: CampusLogic, Chandler , Customer Success Manager, Executive , Chandler, Arizona

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