Health Outcomes Pharmacist - Call Center (Onsite)
Posted on: November 22, 2022
Responsible for the implementation of healthcare strategies and
driving patient health outcomes. Executes patient intervention
pharmacy programs and ensures compliance of clinical pharmacy
services. Responsible for executing against identified
partner-established pharmacy programs. Drives Pharmacy financial
performance by executing on pharmacy programs to maximize
reimbursements while improving patient health outcomes. Responsible
for prescription processing from a remote setting. Fosters strong
relationships with medical communities in assigned area and acts as
a representative and liaison of the company. Serves as a subject
matter expert and resource to other pharmacists and field leaders.
Maintains current knowledge of Pharmacy industry and maintains
Job Responsibilities Implements direct patient care programs,
including but not limited to Medication Therapy Management
programs, Immunization Services, and Payer and Pharma Adherence &
Clinical Programs. Willing to travel up to 10% of the time for
business purposes (within state and out of state).Drives the
execution of multiple business plans and projects to ensure
business needs are being met.
Drives compliance and continuous quality improvement in the
delivery of clinical pharmacy patient care and services by
studying, evaluating, and re-designing processes; monitoring and
analyzing results; and implementing changes. Helps ensure area
Pharmacies adhere to regulatory compliance, standard operating
procedures and FDA regulations.
Drives regional pharmacy financial performance by aligning business
strategies with company financial goals. Implements and executes
patient intervention pharmacy programs to maximize financial
Supports efforts on enhancing patient experience by increasing
focus on healthcare services (e.g. patient consultation, medication
management, drug therapy reviews, and retail, clinical, or wellness
services such as immunizations, disease state management and
Provides expertise, resources, education and support to pharmacists
and field leadership. Supports staff training experiences and
development opportunities. Promotes teamwork and motivates Pharmacy
staff by fostering a shared vision and supporting company policies,
procedures, mission, values, and standards of ethics and
Conducts data and clinical reviews and taking necessary actions to
ensure accuracy and appropriateness of medications.
Reviews drug histories and patient profiles to ensure proper and
safe drug therapy. Provides individualized patient/provider
Through use of superior communication skills, wins the trust of
patients by listening to their issues and providing a sounding
board for the pharmacy concerns.
Provides feedback as to the effectiveness of the Customer Retention
Program including comments from patients as the value of individual
Responsible for all questions, dialogues, and issues which relate
directly to patient therapy.
Provides clinical consultation and knowledge to patients, doctors,
and insurance plans as needed.
Performs other work consistent with the job responsibilities in
this document as assigned by management.
Follows guidelines and procedures for all job responsibilities in
order to meet goals. Adheres to company policies and procedures
including all HIPAA guidelines/regulations.
Ensures compliance with federal, state, and local pharmacy
An Equal Opportunity Employer, including disability/veterans
About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail
pharmacy, impacting millions of lives every day through dispensing
medicines, and providing accessible, high-quality care. With more
than 170 years of trusted healthcare heritage and innovation in
community pharmacy, the company is meeting customers' and patients'
needs through its convenient retail locations, digital platforms
and health and beauty products.
Including equity method investments, WBA has a presence in more
than 25 countries, employs more than 450,000 people and has more
than 21,000 stores.
WBA's purpose is to help people across the world lead healthier and
happier lives. The company is proud of its contributions to healthy
communities, a healthy planet, an inclusive workplace and a
sustainable marketplace. WBA is a participant of the United Nations
Global Compact and adheres to its principles-based approach to
WBA is included in FORTUNE's 2021 list of the World's Most Admired
Companies*. This is the 28th consecutive year that WBA or its
predecessor company, Walgreen Co., has been named to the list.
More company information is available at
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