Patient Access Rep- Chandler Regional Medical Center - Chandler, AZ - Multiple Shifts
Company: UnitedHealth Group
Location: Chandler
Posted on: March 12, 2023
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Job Description:
$2,000 Sign On Bonus For External Candidates
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.SM
Responsible for providing patient-oriented service in a clinical or
front office setting; performs a variety of clerical and
administrative duties related to the delivery of patient care,
including greeting and checking in patients, answering phones,
collecting patient co-pays and insurance payments, processing
paperwork, and performing other front office duties as required in
a fast-paced, customer-oriented clinical environment.
This position is full-time. Typical shifts are 8 - 10 and start
anywhere between 5:00am and 9:00pm, any day of the week (multiple
shifts available). It may be necessary, given the business need, to
work occasional overtime or weekends. Our office is located at 1955
W Frye Rd, Chandler, AZ.
Primary Responsibilities:
--- Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
--- Utilizes computer systems to enter access or verify patient
data in real - time ensuring accuracy and completeness of
information
--- Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
--- Verifies insurance coverage, benefits and creates price
estimates, reverifications as needed
--- Collects patient co-pays as appropriate and conducts
conversations with patients on their out-of-pocket financial
obligations
--- Identifies outstanding balances from patient's previous visits
and attempts to collect any amount due
--- Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
--- Responds to patient and caregivers' inquiries related to
routine and sensitive topics always in a compassionate and
respectful manner
--- Generates, reviews and analyzes patient data reports and
follows up on issues and inconsistencies as necessary
--- Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
--- High School Diploma / GED (or higher) OR equivalent
experience
--- 1+ years of Customer Service experience such as hospital,
office setting, customer service setting, or phone support
--- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation
Preferred Qualifications:
--- Experience with Microsoft Office products
--- Experience in a Hospital Patient Registration Department,
Physician office or any medical setting
--- Working knowledge of medical terminology
--- Understanding of insurance policies and procedures
--- Experience in insurance reimbursement and financial
verification
--- Ability to perform basic mathematics for financial payments
--- Experience in requesting and processing financial payments
Soft Skills:
--- Strong interpersonal, communication and customer service
skills
Physical and Work Environment:
--- Standing for long periods of time (10 to 12 hours) while using
a workstation on wheels and phone/headset
To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies required all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.
Careers with OptumInsight. Information and technology have amazing
power to transform the Healthcare industry and improve people's
lives. This is where it's happening. This is where you'll help
solve the problems that have never been solved. We're freeing
information so it can be used safely and securely wherever it's
needed. We're creating the very best ideas that can most easily be
put into action to help our clients improve the quality of care and
lower costs for millions. This is where the best and the brightest
work together to make positive change a reality. This is the place
to do your life's best work.SM
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
Keywords: UnitedHealth Group, Chandler , Patient Access Rep- Chandler Regional Medical Center - Chandler, AZ - Multiple Shifts, Healthcare , Chandler, Arizona
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